Independent Customer Feedback

94% of our customers would rate our service good or excellent.

4.7

Showing reviews 1 to 20 of 275

Date Product Score Customer Comment Our Response
13-Dec-2017
Product:
Honda CR-VESI
Rating:
Customer Comment:
Service rating : Friendly helpful salesman who was not overbearing. Made arrangements to view a car, I was given the keys to the vehicle and was given all the time I needed to look the vehicle over without being pestered or badgered.
Product : Love the car really pleased
Service rating : Friendly helpful salesman who was not overbearing. Made arrangements to view a car, I was given the keys to the vehicle and was given all the time I needed to look the vehicle over without being pestered or badgered.
Product : Love the car really pleased
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Our Response:
Thank you for taking the time to leave a review about your recent experience at our showroom. I'm pleased to hear you were happy with the service you received and hope you enjoy your new car. Have a great Christmas. Regards, James
Thank you for taking the time to leave a review about your recent experience at our showroom. I'm pleased to hear you were happy with the service you received and hope you enjoy your new car. Have a great Christmas. Regards, James
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04-Dec-2017
Product:
Vauxhall Mokka
Rating:
Customer Comment:
Service rating : I cannot praise Jordan's enough.Having not bought a car for a while I went to the showroom with a bit of trepidation but craig the salesman soon put my mind at ease.He had the car ready for a test drive and was very knowledgeable and friendly and made me feel at ease.He was very...
Service rating : I cannot praise Jordan's enough.Having not bought a car for a while I went to the showroom with a bit of trepidation but craig the salesman soon put my mind at ease.He had the car ready for a test drive and was very knowledgeable and friendly and made me feel at ease.He was very helpful and sorted all of the details out for me making it a really good experience.Thanks Jordan's and especially thanks Craig.I will recommend you to friends and relatives.
Product : The car is perfect for my wife and I.It was given to us in a clean and really tidy state.Drives and performs great and is really comfortable.All in all a smashing buy.
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Our Response:
Thank you for the kind feedback. I passed this on to Craig and the team who were delighted to read your comments. Thank you for choosing Jordans to buy your new car. I hope you enjoy it. Have a great Christmas and New Year. Thanks, James
Thank you for the kind feedback. I passed this on to Craig and the team who were delighted to read your comments. Thank you for choosing Jordans to buy your new car. I hope you enjoy it. Have a great Christmas and New Year. Thanks, James
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30-Nov-2017
Product:
Jeep Cherokee
Rating:
Customer Comment:
Service rating : Because I found no fault in any aspect of their service the list of positives is endless
Product : I am delighted with my Jeep, and it doesn't look like any of the other SUV's, which all look like each other
Service rating : Because I found no fault in any aspect of their service the list of positives is endless
Product : I am delighted with my Jeep, and it doesn't look like any of the other SUV's, which all look like each other
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Our Response:
Service rating : Thank you for your recent feedback and custom. I'm delighted to read your comments and hope you continue to enjoy your new Jeep. Kind Regards, James


Product : We agree it's a great looking SUV. Enjoy. 
Service rating : Thank you for your recent feedback and custom. I'm delighted to read your comments and hope you continue to enjoy your new Jeep. Kind Regards, James


Product : We agree it's a great looking SUV. Enjoy. 
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16-Nov-2017
Product:
Toyota Rav 4X T-R D-4D
Rating:
Customer Comment:
Service rating : Broke all my rules but did the deal without seeing or driving the car.
Mike was very reassuring and adaptable as i couldn't get down to see the car.
Fair part ex price and rav was as described and delivered as promised.
Great sevice and experience.
Product : Seat a bit...
Service rating : Broke all my rules but did the deal without seeing or driving the car.
Mike was very reassuring and adaptable as i couldn't get down to see the car.
Fair part ex price and rav was as described and delivered as promised.
Great sevice and experience.
Product : Seat a bit uncomfy and clutch pedal is high.
Changed all headlight bulbs as they were truly awful compared to my 10 year old golf.
Had to get all 4 wheels alligned as car pulled to the left.
Super smooth engine ,feels really well built.
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Our Response:
No Comment
No Comment
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15-Nov-2017
Product:
Abarth 595
Rating:
Customer Comment:
Easy transaction. Very friendly and helpful.
Easy transaction. Very friendly and helpful.
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Our Response:
No Comment
No Comment
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16-Oct-2017
Product:
Fiat 500 Lounge
Rating:
Customer Comment:
Service rating : I was not impressed with the service at all, felt it was all somewhat blaise and rushed from the showroom on pick up day. If you have a lot of cars due to be collected on any one day then I suggest an appointment system would be advantageous to customers. No time spent explaining...
Service rating : I was not impressed with the service at all, felt it was all somewhat blaise and rushed from the showroom on pick up day. If you have a lot of cars due to be collected on any one day then I suggest an appointment system would be advantageous to customers. No time spent explaining intracacies e.g. how to work the petrol cap would have been helpful, 7 men tried to help me before we finally got it open and locked again, mega embarrassing. Should we purchase another Fiat we will go to York.
Product : I do like the car, it goes well and holds the road really well.
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Our Response:
Good Afternoon. Thank you for your feedback. I have passed your comments on to the dealership manager so they can look in to the points your raise further. They will be contacting you directly once they have managed to speak to the relevant people who dealt with your handover.  I do hope you...
Good Afternoon. Thank you for your feedback. I have passed your comments on to the dealership manager so they can look in to the points your raise further. They will be contacting you directly once they have managed to speak to the relevant people who dealt with your handover.  I do hope you continue to enjoy your new car and please feel free to contact one of our team should you have any questions about your car in the meantime. Kind Regards, James
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06-Oct-2017
Product:
Jeep cherokee
Rating:
Customer Comment:
Service rating : I have rated one star because your app won't let me give none. A £55000 new car is delivered to me without completing a pre delivery inspection. There are issues with the stop/start device. The radio has no security code and is unusable. When supplied with a code which I had to put in...
Service rating : I have rated one star because your app won't let me give none. A £55000 new car is delivered to me without completing a pre delivery inspection. There are issues with the stop/start device. The radio has no security code and is unusable. When supplied with a code which I had to put in myself the sat nav does not work.
No one EVER phones you back even though they promise to do so.
Product : My 6th brand new grand Cherokee pretty sure this will be my last. Certainly from this dealership
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Our Response:
Good Afternoon Sir,  Thank you for your feedback. I am very sorry to read your comments. I have sent these on to the relevant managers and will ask them to look in to your feedback asap. Kind Regards, James
Good Afternoon Sir,  Thank you for your feedback. I am very sorry to read your comments. I have sent these on to the relevant managers and will ask them to look in to your feedback asap. Kind Regards, James
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05-Oct-2017
Product:
Jeep Cherokee ltd
Rating:
Customer Comment:
car was late
car was late
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Our Response:
No Comment
No Comment
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24-Sep-2017
Product:
Abarth 595
Rating:
Customer Comment:
Service rating : From the onset, Craig understood exactly what I wanted and made me feel like a highly valued customer. His extensive Abarth knowledge and understanding of my preferences meant he went the extra mile to ensure that I was entirely satisfied with my purchase. Faultless service and...
Service rating : From the onset, Craig understood exactly what I wanted and made me feel like a highly valued customer. His extensive Abarth knowledge and understanding of my preferences meant he went the extra mile to ensure that I was entirely satisfied with my purchase. Faultless service and aftercare: I couldn't be happier, so thank you!
Product : I absolutely love everything about this car!
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Our Response:
No Comment
No Comment
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09-Sep-2017
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Definitely recommend Jordans.
Product : The Fiat 500 convertible is wonderful
Service rating : Definitely recommend Jordans.
Product : The Fiat 500 convertible is wonderful
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Our Response:
No Comment
No Comment
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09-Sep-2017
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Very good customer service, no pushy salesmen.
Product : So far so good except I cannot get the u-connect system to recognise my voice!
Service rating : Very good customer service, no pushy salesmen.
Product : So far so good except I cannot get the u-connect system to recognise my voice!
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Our Response:
No Comment
No Comment
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08-Sep-2017
Product:
Alfa Giuuetta
Rating:
Customer Comment:
Service rating : I have bought a number of cars from Jordans and this was equally as good an experience. Everything was dealt with very professionally and without problems. I would have no problem recommending Jordans
Product : Excellent vehicle with no problems so far.
Service rating : I have bought a number of cars from Jordans and this was equally as good an experience. Everything was dealt with very professionally and without problems. I would have no problem recommending Jordans
Product : Excellent vehicle with no problems so far.
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Our Response:
No Comment
No Comment
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02-Sep-2017
Product:
FIAT Qubo Mylife
Rating:
Customer Comment:
Professional, minimal pressure, followed through on their commitments prior to handover.
Professional, minimal pressure, followed through on their commitments prior to handover.
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Our Response:
No Comment
No Comment
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01-Sep-2017
Product:
Abarth 595
Rating:
Customer Comment:
Service rating : 1st class service, would highly recommend
Product : Excellent customer service.
Service rating : 1st class service, would highly recommend
Product : Excellent customer service.
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Our Response:
No Comment
No Comment
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01-Sep-2017
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : All the team were very friendly, well informed and patient whilst I made a very big decision on which car to purchase, nothing seemed to much trouble including the way the car was presented when I collected it. They were a pleasure to deal with and I would definitely recommend them and...
Service rating : All the team were very friendly, well informed and patient whilst I made a very big decision on which car to purchase, nothing seemed to much trouble including the way the car was presented when I collected it. They were a pleasure to deal with and I would definitely recommend them and buy from them again
Product : Just what I wanted, brilliant car
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Our Response:
No Comment
No Comment
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19-Aug-2017
Product:
Alfa giule tta
Rating:
Customer Comment:
Service rating : the service and the attitude of the salesman was much better then the last time i had any dealing with jordans
Product : much higher spec and better deal on this car
Service rating : the service and the attitude of the salesman was much better then the last time i had any dealing with jordans
Product : much higher spec and better deal on this car
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Our Response:
No Comment
No Comment
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17-Aug-2017
Product:
Jeep Renwgade Sport
Rating:
Customer Comment:
Service rating : Fantastic service by Adele really helpful highly recommended
Product : Jeep renegade sport 1.6 ltr
Service rating : Fantastic service by Adele really helpful highly recommended
Product : Jeep renegade sport 1.6 ltr
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Our Response:
No Comment
No Comment
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08-Aug-2017
Product:
Abarth 595
Rating:
Customer Comment:
Overall good service! And very nice car.
Overall good service! And very nice car.
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Our Response:
No Comment
No Comment
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24-Jul-2017
Product:
Vauxhall Antara
Rating:
Customer Comment:
Service rating : first class service from Jae Barnes
Product : just what we wanted and a good deal
Service rating : first class service from Jae Barnes
Product : just what we wanted and a good deal
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Our Response:
No Comment
No Comment
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13-Jul-2017
Product:
Alfa Giulia
Rating:
Customer Comment:
Service rating : Very informed and helpful
Not at all pushy
Very helpful with finance
Product : Everything I expected
A great car
Service rating : Very informed and helpful
Not at all pushy
Very helpful with finance
Product : Everything I expected
A great car
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Our Response:
No Comment
No Comment
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Showing reviews 1 to 20 of 275

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