Independent Customer Feedback

95% of our customers would rate our service good or excellent.

4.75

Showing reviews 1 to 20 of 250

Date Product Score Customer Comment Our Response
21-Jun-2017
Product:
Alfa Giulietta
Rating:
Customer Comment:
Was disappointing when i got the car home to find that down the passenger side it was scratched and marked almost the whole way down, it was not noticed at the time of pick up or explained when in contact with dealer.
Was disappointing when i got the car home to find that down the passenger side it was scratched and marked almost the whole way down, it was not noticed at the time of pick up or explained when in contact with dealer.
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Our Response:
Good Morning. Thank you for your feedback. I have passed this on to one of our managers who will be in touch to discuss your comments.  Kind Regards, James
Good Morning. Thank you for your feedback. I have passed this on to one of our managers who will be in touch to discuss your comments.  Kind Regards, James
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16-Jun-2017
Product:
LandRover Range Rover Evoque
Rating:
Customer Comment:
Great service from Adele. Fab sales woman, will go above and beyond her role to make her customers happy.
Great service from Adele. Fab sales woman, will go above and beyond her role to make her customers happy.
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Our Response:
Thank you very much for your feedback and kind words. I have passed them on to Adele and the team. Thank you for choosing Jordans, we hope you enjoy your new car. Regards, James
Thank you very much for your feedback and kind words. I have passed them on to Adele and the team. Thank you for choosing Jordans, we hope you enjoy your new car. Regards, James
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16-Jun-2017
Product:
FIAT 500 1.2 RIVA
Rating:
Customer Comment:
Been more honest and transparent about costs
Been more honest and transparent about costs
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Our Response:
No Comment
No Comment
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15-Jun-2017
Product:
FIAT 500 1.2
Rating:
Customer Comment:
Excellent service from choosing my new car to collecting it a few days later
Excellent service from choosing my new car to collecting it a few days later
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Our Response:
No Comment
No Comment
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13-Jun-2017
Product:
Fiat 500
Rating:
Customer Comment:
I was really pleased with the customer service. Arron at Hull Jordan's was very helpful and when I requested a different financial package got this arranged with minimum of delay
I was really pleased with the customer service. Arron at Hull Jordan's was very helpful and when I requested a different financial package got this arranged with minimum of delay
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Our Response:
Thank you for your feedback and for choosing Jordans for you new car. Delighted to hear you were happy with our service. I'll make sure Arron and the team get to see your feedback. Regards, James
Thank you for your feedback and for choosing Jordans for you new car. Delighted to hear you were happy with our service. I'll make sure Arron and the team get to see your feedback. Regards, James
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09-Jun-2017
Product:
Mini Roadster
Rating:
Customer Comment:
Outstanding Customer Service, plenty of parking places, cars beautifully presented. Buying my car was a joyful experience from start to finish thanks to Craig, the salesman.
Outstanding Customer Service, plenty of parking places, cars beautifully presented. Buying my car was a joyful experience from start to finish thanks to Craig, the salesman.
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Our Response:
No Comment
No Comment
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08-Jun-2017
Product:
Fiat Panda
Rating:
Customer Comment:
Excellent staff and service when I bought a nearly new car and part-exchanged my old one - no time wasting and nothing too much trouble. Lovely staff - will recommend to friends and family. Very happy with the deal and experience all round.
Excellent staff and service when I bought a nearly new car and part-exchanged my old one - no time wasting and nothing too much trouble. Lovely staff - will recommend to friends and family. Very happy with the deal and experience all round.
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Our Response:
No Comment
No Comment
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08-Jun-2017
Product:
Fiat 500S
Rating:
Customer Comment:
Aaron was very helpful making sure I brought everything with me when arriving to collect car. He made sure I knew everything about the car before driving away. He was never pushy but obviously has to try to get the best deal for Jordan's.
Aaron was very helpful making sure I brought everything with me when arriving to collect car. He made sure I knew everything about the car before driving away. He was never pushy but obviously has to try to get the best deal for Jordan's.
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Our Response:
No Comment
No Comment
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31-May-2017
Product:
Fiat 500 Pop
Rating:
Customer Comment:
Excellent service throughout the sales process.
Excellent service throughout the sales process.
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Our Response:
No Comment
No Comment
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20-May-2017
Product:
Fiat 500
Rating:
Customer Comment:
very helpful, went out of his way to make the ale, jae, sold my mum and dads car to them when jae was at Vauxhall, when I test drove it went through every thing I needed to know
very helpful, went out of his way to make the ale, jae, sold my mum and dads car to them when jae was at Vauxhall, when I test drove it went through every thing I needed to know
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Our Response:
No Comment
No Comment
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08-May-2017
Product:
Alfa Giulietta
Rating:
Customer Comment:
From my initial telephone enquiry to Craig through to collecting the vehicle we received friendly and efficient service with no pressure.
We are delighted with the car and would highly recommend buying from Jordans.
From my initial telephone enquiry to Craig through to collecting the vehicle we received friendly and efficient service with no pressure.
We are delighted with the car and would highly recommend buying from Jordans.
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Our Response:
No Comment
No Comment
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05-May-2017
Product:
Fiat Panda
Rating:
Customer Comment:
Excellent service, thanks to Adele everything sorted very efficiently.
Excellent service, thanks to Adele everything sorted very efficiently.
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Our Response:
No Comment
No Comment
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01-May-2017
Product:
Fiat 500 1.2
Rating:
Customer Comment:
Aiden was Very helpful an friendly. His taxi service to pick us from another garage was brilliant. Would definitely recommend to friends.
Aiden was Very helpful an friendly. His taxi service to pick us from another garage was brilliant. Would definitely recommend to friends.
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Our Response:
Thank you for your recent feedback and for choosing Jordans for your new car. I hope you enjoy driving it. Regards, James
Thank you for your recent feedback and for choosing Jordans for your new car. I hope you enjoy driving it. Regards, James
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28-Apr-2017
Product:
Fiat Punto
Rating:
Customer Comment:
by replying to my complaint
by replying to my complaint
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Our Response:
Good Morning Sir. I'm very sorry to read your feedback. I have passed your feedback on to the relevant manager, Andrew Wood who will be in touch with you to try and resolve any of your concerns. Kind Regards, James
Good Morning Sir. I'm very sorry to read your feedback. I have passed your feedback on to the relevant manager, Andrew Wood who will be in touch with you to try and resolve any of your concerns. Kind Regards, James
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28-Apr-2017
Product:
Fiat 500
Rating:
Customer Comment:
Sales person was very informative without being pushy. Everything went reasonable smoothly.
Sales person was very informative without being pushy. Everything went reasonable smoothly.
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Our Response:
No Comment
No Comment
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13-Apr-2017
Product:
Abarth 595
Rating:
Customer Comment:
Craig looked after us very well from start to finish
We would recommend Craig and Jordan's to others definitely
Craig looked after us very well from start to finish
We would recommend Craig and Jordan's to others definitely
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Our Response:
No Comment
No Comment
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11-Apr-2017
Product:
Alfa Romeo MiTo
Rating:
Customer Comment:
Excellent face to face service. Delivered everything as agreed. Efficient and very courteous. They show a real passion for Alfa and Fiat.
Excellent face to face service. Delivered everything as agreed. Efficient and very courteous. They show a real passion for Alfa and Fiat.
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Our Response:
No Comment
No Comment
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11-Apr-2017
Product:
Abarth 595
Rating:
Customer Comment:
Very professional, courteous and friendly service from the sales team at Jordans. Recommended.
Very professional, courteous and friendly service from the sales team at Jordans. Recommended.
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Our Response:
Thank you for the positive review and recommendation!

Kind regards,
Luke
Thank you for the positive review and recommendation!

Kind regards,
Luke
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08-Apr-2017
Product:
Fiat 500
Rating:
Customer Comment:
Have bought cars from Jordan's previously and always been satified. Very good service, sales advisor was friendly, knowledgeable and not at all pushy. They fit the set of custom Fiat 500 mats I had them order in, we was impressed with the final presentation of the car as it was valeted well, looked...
Have bought cars from Jordan's previously and always been satified. Very good service, sales advisor was friendly, knowledgeable and not at all pushy. They fit the set of custom Fiat 500 mats I had them order in, we was impressed with the final presentation of the car as it was valeted well, looked imaculate and they even included a lovely bunch of flowers as the car was a surprise gift for my wife.
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Our Response:
Thanks for the great review and your continued custom! We’re really pleased to see that everything went smoothly for you and hope that your wife is happy with her new Fiat 500. 

Kind regards

Luke
Thanks for the great review and your continued custom! We’re really pleased to see that everything went smoothly for you and hope that your wife is happy with her new Fiat 500. 

Kind regards

Luke
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02-Apr-2017
Product:
Jeep Cherokee
Rating:
Customer Comment:
Excellent service, friendly and helpful.
Excellent service, friendly and helpful.
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Our Response:
Thank you for your feedback. We hope you're enjoying your new car. Thank you for choosing Jordans, we really appreciate your custom. Regards, James
Thank you for your feedback. We hope you're enjoying your new car. Thank you for choosing Jordans, we really appreciate your custom. Regards, James
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Showing reviews 1 to 20 of 250

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