Independent Customer Feedback

94% of our customers would rate our service good or excellent.

4.7

Showing reviews 1 to 20 of 270

Date Product Score Customer Comment Our Response
16-Oct-2017
Product:
Fiat 500 Lounge
Rating:
Customer Comment:
Service rating : I was not impressed with the service at all, felt it was all somewhat blaise and rushed from the showroom on pick up day. If you have a lot of cars due to be collected on any one day then I suggest an appointment system would be advantageous to customers. No time spent explaining...
Service rating : I was not impressed with the service at all, felt it was all somewhat blaise and rushed from the showroom on pick up day. If you have a lot of cars due to be collected on any one day then I suggest an appointment system would be advantageous to customers. No time spent explaining intracacies e.g. how to work the petrol cap would have been helpful, 7 men tried to help me before we finally got it open and locked again, mega embarrassing. Should we purchase another Fiat we will go to York.
Product : I do like the car, it goes well and holds the road really well.
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Our Response:
Good Afternoon. Thank you for your feedback. I have passed your comments on to the dealership manager so they can look in to the points your raise further. They will be contacting you directly once they have managed to speak to the relevant people who dealt with your handover.  I do hope you...
Good Afternoon. Thank you for your feedback. I have passed your comments on to the dealership manager so they can look in to the points your raise further. They will be contacting you directly once they have managed to speak to the relevant people who dealt with your handover.  I do hope you continue to enjoy your new car and please feel free to contact one of our team should you have any questions about your car in the meantime. Kind Regards, James
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06-Oct-2017
Product:
Jeep cherokee
Rating:
Customer Comment:
Service rating : I have rated one star because your app won't let me give none. A £55000 new car is delivered to me without completing a pre delivery inspection. There are issues with the stop/start device. The radio has no security code and is unusable. When supplied with a code which I had to put in...
Service rating : I have rated one star because your app won't let me give none. A £55000 new car is delivered to me without completing a pre delivery inspection. There are issues with the stop/start device. The radio has no security code and is unusable. When supplied with a code which I had to put in myself the sat nav does not work.
No one EVER phones you back even though they promise to do so.
Product : My 6th brand new grand Cherokee pretty sure this will be my last. Certainly from this dealership
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Our Response:
Good Afternoon Sir,  Thank you for your feedback. I am very sorry to read your comments. I have sent these on to the relevant managers and will ask them to look in to your feedback asap. Kind Regards, James
Good Afternoon Sir,  Thank you for your feedback. I am very sorry to read your comments. I have sent these on to the relevant managers and will ask them to look in to your feedback asap. Kind Regards, James
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05-Oct-2017
Product:
Jeep Cherokee ltd
Rating:
Customer Comment:
car was late
car was late
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Our Response:
No Comment
No Comment
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24-Sep-2017
Product:
Abarth 595
Rating:
Customer Comment:
Service rating : From the onset, Craig understood exactly what I wanted and made me feel like a highly valued customer. His extensive Abarth knowledge and understanding of my preferences meant he went the extra mile to ensure that I was entirely satisfied with my purchase. Faultless service and...
Service rating : From the onset, Craig understood exactly what I wanted and made me feel like a highly valued customer. His extensive Abarth knowledge and understanding of my preferences meant he went the extra mile to ensure that I was entirely satisfied with my purchase. Faultless service and aftercare: I couldn't be happier, so thank you!
Product : I absolutely love everything about this car!
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Our Response:
No Comment
No Comment
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09-Sep-2017
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Definitely recommend Jordans.
Product : The Fiat 500 convertible is wonderful
Service rating : Definitely recommend Jordans.
Product : The Fiat 500 convertible is wonderful
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Our Response:
No Comment
No Comment
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09-Sep-2017
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Very good customer service, no pushy salesmen.
Product : So far so good except I cannot get the u-connect system to recognise my voice!
Service rating : Very good customer service, no pushy salesmen.
Product : So far so good except I cannot get the u-connect system to recognise my voice!
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Our Response:
No Comment
No Comment
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08-Sep-2017
Product:
Alfa Giuuetta
Rating:
Customer Comment:
Service rating : I have bought a number of cars from Jordans and this was equally as good an experience. Everything was dealt with very professionally and without problems. I would have no problem recommending Jordans
Product : Excellent vehicle with no problems so far.
Service rating : I have bought a number of cars from Jordans and this was equally as good an experience. Everything was dealt with very professionally and without problems. I would have no problem recommending Jordans
Product : Excellent vehicle with no problems so far.
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Our Response:
No Comment
No Comment
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02-Sep-2017
Product:
FIAT Qubo Mylife
Rating:
Customer Comment:
Professional, minimal pressure, followed through on their commitments prior to handover.
Professional, minimal pressure, followed through on their commitments prior to handover.
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Our Response:
No Comment
No Comment
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01-Sep-2017
Product:
Abarth 595
Rating:
Customer Comment:
Service rating : 1st class service, would highly recommend
Product : Excellent customer service.
Service rating : 1st class service, would highly recommend
Product : Excellent customer service.
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Our Response:
No Comment
No Comment
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01-Sep-2017
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : All the team were very friendly, well informed and patient whilst I made a very big decision on which car to purchase, nothing seemed to much trouble including the way the car was presented when I collected it. They were a pleasure to deal with and I would definitely recommend them and...
Service rating : All the team were very friendly, well informed and patient whilst I made a very big decision on which car to purchase, nothing seemed to much trouble including the way the car was presented when I collected it. They were a pleasure to deal with and I would definitely recommend them and buy from them again
Product : Just what I wanted, brilliant car
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Our Response:
No Comment
No Comment
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19-Aug-2017
Product:
Alfa giule tta
Rating:
Customer Comment:
Service rating : the service and the attitude of the salesman was much better then the last time i had any dealing with jordans
Product : much higher spec and better deal on this car
Service rating : the service and the attitude of the salesman was much better then the last time i had any dealing with jordans
Product : much higher spec and better deal on this car
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Our Response:
No Comment
No Comment
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17-Aug-2017
Product:
Jeep Renwgade Sport
Rating:
Customer Comment:
Service rating : Fantastic service by Adele really helpful highly recommended
Product : Jeep renegade sport 1.6 ltr
Service rating : Fantastic service by Adele really helpful highly recommended
Product : Jeep renegade sport 1.6 ltr
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Our Response:
No Comment
No Comment
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08-Aug-2017
Product:
Abarth 595
Rating:
Customer Comment:
Overall good service! And very nice car.
Overall good service! And very nice car.
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Our Response:
No Comment
No Comment
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24-Jul-2017
Product:
Vauxhall Antara
Rating:
Customer Comment:
Service rating : first class service from Jae Barnes
Product : just what we wanted and a good deal
Service rating : first class service from Jae Barnes
Product : just what we wanted and a good deal
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Our Response:
No Comment
No Comment
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13-Jul-2017
Product:
Alfa Giulia
Rating:
Customer Comment:
Service rating : Very informed and helpful
Not at all pushy
Very helpful with finance
Product : Everything I expected
A great car
Service rating : Very informed and helpful
Not at all pushy
Very helpful with finance
Product : Everything I expected
A great car
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Our Response:
No Comment
No Comment
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09-Jul-2017
Product:
Fiat 500 1.2 Lounge
Rating:
Customer Comment:
Service rating : Craig was really helpful and got me the exact car I wanted. He sorted everything out quickly and made sure I was in my new car within the month. Would definalty recommend Jordan's.
Product : Lovely car, gorgeous interior. Really nice to drive.
Service rating : Craig was really helpful and got me the exact car I wanted. He sorted everything out quickly and made sure I was in my new car within the month. Would definalty recommend Jordan's.
Product : Lovely car, gorgeous interior. Really nice to drive.
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Our Response:
Good Morning, Thank you for the feedback and for choosing Jordans to buy your new car. We hope you enjoy your Fiat 500. Thanks, James
Good Morning, Thank you for the feedback and for choosing Jordans to buy your new car. We hope you enjoy your Fiat 500. Thanks, James
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06-Jul-2017
Product:
Fiat Panda 1.2 Lounge
Rating:
Customer Comment:
Service rating : My fourth car-buying experience with Jordan's. All went well.
Product : A few subtle improvements over our previous Panda. Shame there's no CD player.
Service rating : My fourth car-buying experience with Jordan's. All went well.
Product : A few subtle improvements over our previous Panda. Shame there's no CD player.
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Our Response:
Good Morning Sir, Thank you for your recent feedback and for choosing Jordans again to buy your car from. We really hope you enjoy your new Panda. See you soon. Thanks, James
Good Morning Sir, Thank you for your recent feedback and for choosing Jordans again to buy your car from. We really hope you enjoy your new Panda. See you soon. Thanks, James
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06-Jul-2017
Product:
Abarth 595
Rating:
Customer Comment:
Service rating : Brilliant team all around ,all my questions and requests answered to
Product : Love the car absolutely spot on
Service rating : Brilliant team all around ,all my questions and requests answered to
Product : Love the car absolutely spot on
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Our Response:
No Comment
No Comment
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06-Jul-2017
Product:
Fiat 500x Cross
Rating:
Customer Comment:
Service rating : Always get excellent service. Got my first car with Ben back in 2006 and always come back to Jordan's if I need a new car, service or MOT
Product : Car is amazing love it. Drives like a dream and was so clean when I collected it.
Service rating : Always get excellent service. Got my first car with Ben back in 2006 and always come back to Jordan's if I need a new car, service or MOT
Product : Car is amazing love it. Drives like a dream and was so clean when I collected it.
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Our Response:
Thank you very much for the feedback and your continued custom over the years. We really appreciate it. I've passed your comments on to Ben and the team.  Enjoy your new car. Thanks, James
Thank you very much for the feedback and your continued custom over the years. We really appreciate it. I've passed your comments on to Ben and the team.  Enjoy your new car. Thanks, James
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06-Jul-2017
Product:
Fiat 500 1.2 Lounge
Rating:
Customer Comment:
Service rating : Craig oldfield was really helpful and explained everything I needed to know and helped me pick the car I wanted.. brilliant service received
Product : Excellent service all round
Service rating : Craig oldfield was really helpful and explained everything I needed to know and helped me pick the car I wanted.. brilliant service received
Product : Excellent service all round
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Our Response:
No Comment
No Comment
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Showing reviews 1 to 20 of 270

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