Independent Customer Feedback

Service rating : ***** UPDATE *******
Friday 26th July.

I was contacted this morning by telephone by both the manager called Ben and the MD called Peter Hasnip.
Both apologised for the service I have received.

I have been into the company today and spoken to them both, they were very polite, professional and apologetic and have agreed to do the repairs needed to the car and to refund me the cost of the replacement key and to provide me with a courtesy car whilst mine is being repaired.
I’m very pleased with this result and appreciate their fast response to my complaint once they were made aware of it.
A big THANK YOU to both for your help in resolving the issues!

**********.

I purchased a used 5 year old,Vauxhall Adam from Jordan’s in Hull on Thursday 27th June 2019.
I paid £5,995.
The salesman was called Mark Boyer.
I was told at the time of the sale that there were 2 car keys but the second one just needed to be located,giving me the impression it was in the building.
Once I’d purchased the car I had to chase the spare key as I heard nothing back from them as promised. (Apparently I was called back but I had received no missed calls on my mobile! ) I chased the key myself, called the salesman who apparently was on a test drive and would call me back....he basically preferred to send me a text message instead to confirm there was in fact no spare key at all so he clearly chickened out of speaking to me!
I called him back anyway and during that conversation he was the most arrogant and patronising person I’ve spoken to in a long time (and I work in customer service myself! Clearly he has no training in this department!) I wasn’t happy at all.
I asked to speak to his manager who is apparently named Ben and guess what?
He never bothered to call me back either!.....No surprise there so far......
When I purchased the car I gave it a general look over and looked at the most obvious things but will admit as a female I’m not over clued up on these things.
My partner had been working abroad for several weeks when I had to make the car purchase so I didn’t have his professional input on looking over the car for me.
I chose Jordan’s as it’s a big company,that’s been on the go for many years and I bought my very first car from them. (How the service has gone down hill......)
I assumed I would be getting good service and a good quality car.....
Once my partner had looked over the car he found many things wrong.
One quite serious that could in time affect the safety and integrity of the car especially if it was in an accident.
This is the side of the car my child sits at!
I took the car in on Saturday 20th July with my partner and dealt with a man called Mike on the service desk.
He noted all the points that had been made and said I would be called back on Monday with an update on the work that needed
doing and also from a customer service manager type person to deal with my complaint against the salesman.
I also said I wanted the telephone call to be listened to that I had made.
I didn’t receive a callback until Tuesday from Mike to say no decision had still been made regarding the work as the manager was not in and he would update me on Thursday.
That is today.
I have not heard a thing.
Not even from any of the managers!
The service I have received so far is disgusting!
Now you have my money you do not care!
I also have £220 to pay out tomorrow at Vauxhall in Hessle to get a new second key and to have it recoded, which I feel I should not have to pay!!!
Even my last “old banger” car had two keys!!!
I WILL be taking this further with the Motor Ombudsman and have contacted Trading Standards already.
I will also be seeking advice off a solicitor next week as if I do not get a satisfactory result to this.
I would recommend anyone to steer well clear of this company.
All they want is your money and don’t give a damn after that!!
I really regret going to this company.
Product : ****UPDATE**** FRIDAY 26th JULY

The car is being repaired and my issues addressed.


Sold with numerous things wrong with it,shocking after sales ‘ care’

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Service rating : The service was outstanding from start to finish. All staff went to a lot of trouble to supply me with the exact car I wanted. Nothing was too much trouble and communication was excellent.
Product : The perfect car for my needs and circumstances.

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Service rating : It was excellent thank you
Product : Great car, really happy with it and the fab service from Adele

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Service rating : Good customer service, friendly staff and quick process, I was willing to negotiate when I trade my car, very happy, I definitley recomend.
Product : Found the car which I like it.

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Very good made us welcome phil stamp was very helpful and did everything that we wanted

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Service rating : Adele was very helpful when going through my car options and sorting everything out
Product : Love the car, it has everything I need and more

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Service rating : No pressure to buy a car. Lovely friendly salesman. Followed him from his previous employment as feel confident buying a car through him.
Product : Love the car. Fair deal on my car. Helped me through my purchase.

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Service rating : The service throughout the whole transaction was excellent. The car was ready on the day arranged, valeted and ready to go. The Salesman Sam explained the
differences from my previous 500S and I am highly delighted with the car itself.Great service and well done,
Product : The car appears to be small but in fact is very roomy and has all the essential items I require in a car. The seats are very comfortable and it drives like a dream.

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Service rating : The showroom had no hustle and bustle it was chilled, which for me was great. Adele was great been in customer service myself she spoke on my level and didnt give the hard sell, really bubbly.Because I knew what I wanted she went out of her way to make sure I test drove the actually car I was hoping to purchase, 'no point test driving a totally different car"
Product : All very smooth, also liked the online paperwork so much easier

the car is a hit, especially the heated seats

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Service rating : I dealt with a salesman called Phil Stamp, a very nice gentleman who treated myself and my wife very well. I was however disappointed when l first saw the car, we had driven for 5 hours and the car had not even been cleaned, l know its normal policy to clean cars once they are sold but l had made a deal on the phone and it should have been cleaner. I was told it was immaculate, which it was but, there was a dent in the front passengers wing, also the wheels had been changed since the sales picture, l would have argued this point but l was pushed for time to catch a plane the next day, l had to be away first thing in the morning. I did however get a full tank of petrol for the damaged wing but thats not the point, l also mentioned to Phil about the wheels and actually showed him a picture of the car in your advert that stated upgraded alloys, obviously they had been removed to save you some money. Although very nice dealing with Phil, who l cannot complain about, the wheels, the dent did let Jordans down, can you explain the wheels to me, remembering l still have the original advert and pictures of the advert as well, the two pictures do not coincide, l was thinking of going to trading standards as its not the car advertised, well wheels anyway. Other than that l would certainly deal again however when l was there the sales manager never even came out his office, thats not a bad thing but the place was empty and Phil had to go and speak with him about the dent on the wing. All in all, not a bad experience with Jordans, the wheels let the deal down

Al Macleod
Traded a Mercedes convertible for the Fiat Abarth
Product : Nice car that drives very well

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Service rating : This is the 2nd car i have bought from Jordans because the service and attention to detail are excellent. On both occasions Adele Wainman was informative and profesional. Would certainly recommend her.
Product : This is my second Renegade and if it proves to be as good as my first, then i will be more than happy.

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Service rating : Very pleased with Mark with the information he gave us on deciding which vehicle he thought would suit our lifestyle. No pressure and answered all our questions. This is our 2nd Jeep purchased from Jordan’s
Product : Excellent car very comfortable and value for money,very good driving aids.and good styling inside and out.

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Service rating : With a delay on the financial side I was left without a car for a day. The salesman dropped off the car along with a full tank of petrol as compensation.
Good service and his being my 3 car from Jordan I would use them again.
Product : Well built. Lots of space inside the car especially for a 6ft guy.
Plush interior.
Engine quiet but lacking poke when needed.
A solid car.

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Excellent service and very professional....thanks Sam

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Service rating : we received a every good service from jordans nothing was a problem great tech advise and car set up on collecting the car ,adele is a excellent sales person great and easy person to deal with
Product : great car just what we wanted

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Service rating : We dealt with Craig Oldfield regarding the purchase of a new Alfa Romeo Guilia. He was very attentive and thorough in finding us the car we required, right colour, spec etc, as our requirements were quite specific. He also arranged the right finance deal for us which we were happy with. The car arrived a little later than expected but this was due to the Christmas/New Year break and was presented extremely well and we are very happy with it.

I would certainly recommend anyone to deal with Craig in the future.
Product : Right car for me being a big Alfa fan (this is my 17th!) at a good price.

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Service rating : fourth 500 we have had Craig always looks after us
Product : love the Abarth range this one is a little gem

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Service rating : I did not have an appointment but was looked after on the spot. Taking car for test drive etc was no problem. The sales person was very attentive without being pushy. A pleasant experience
Product : Nothing was too much trouble..test drive/valuation and paper work all completed without hassle.

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Service rating : Excellent service from start to finish. I was kept informed of the progress all the way through & Claire was very friendly & helpful
Product : Car was delivered on time & was in perfect condition

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Service rating : I have been disabled following an accident since 2000 and during the years I have benefited from having a car. During those years I have had many different cars and gone to many different garages, but never, have I had the supreme service given to me at Jordans Cars.

The young lady, Adele, who looked after me from the beginning, to the end, of my purchase was exceptional in her knowledge and help, the caring and professional way she attended to all aspects of choosing and purchasing my car was second to none. It was a pleasure to come to your showroom and be looked after by Adele.

My car is lovely and I have recommended Jordans to everyone I know, Thank you so much for such special service, Mrs Eileen Davison.
Product : 'Simply Great' choice and serrvice

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