Independent Customer Feedback

Service rating : All efficient and well done. Thank you for that. I have nothing negative to write.
Product : I have got to be honest. I hope this car, which is fantastic, is reliable.
Already I have had 'active aero' fault (front spoiler) come up twice. Fingers crossed and I'll keep thinking of the four-leaf clover for good luck!

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Service rating : Polite and accommodating and listened to what I wanted.
Product : Runs really well good fuel consumption

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Service rating : We were always dealt with in a courteous & friendly manner. Also appointments & timings were honoured. The whole process, from start to finish, went very smoothly.
Product : Stylish, engaging to drive & fast. With my previios Giuliettas I have enjoyed good reliability so would expect the same here. Certainly seems well put together.

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Service rating : The Sales Person, Adele, was really friendly and helpful. Adele was knowledgeable and gave good practical advice; she was enthusiastic; she wasn't pushy and gave us space to talk between ourselves.

I left the showroom with a car that I love and didn't expect to be able to buy! This was the third car I have purchased from Jordans and I would happily return next time I need a new car.

I would recommend Jordans (and Adele) to friends or family without reservation.
Product : It's a lovely car; stylish and practical. It's spacious and comfortable on the inside and looks great on the outside.

It drives smoothly, has great visibility and has lots of useful gadgets.

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Service rating : Disappointed beyond words!!!!
Product : Disappointed beyond words

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Service rating : sam was the guy who we dealt with couldn't of asked for a better salesman ,polite well mannered answered all our questions and made buying my new car a pleasure.thanks sam
Product : brilliant ………………………………...

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Service rating : I bought my car two weeks ago all was great I then went ba ck to ask how the safety lock comes off as it wasnt working to be told we are very busy we have lots of cars to get out for 1st giving me no consideration for the two minute job it took.
I noticed a piece of rubber was missing from my tyre so wanted to change the tyre they again failed in customer service and have also failed to supply the locking wheel but which has now left me without a car u until they can get one .
Overall they are great at taking your money but not good with after care at all .
Product : The car is fab
it's the company where purchased that fail and seem uninterested

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Service rating : Excellent service and good, clean and quality cars.
Product : Excellent, good and well serviced...

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Service rating : Shocking. Was told by the salesman that all used cars came with 2 keys. On collection of my car , having paid in full and filled in the relevant paperwork I was told they had lost a key . I was assured it would be in the admin department and they’d have a look on Monday. I rang Tuesday and was told they couldn’t find it so would order one . I waited a week only to be told there was a mistake in the ordering so would re order . Another week went and I rang again to be told it hadn’t arrived yet. I gave them another 3 days and called again to be assured it will be here on Saturday ( 2 weeks after re ordering ) I then get a call on Monday saying a locksmith would come to my work to sort it and they would ring to confirm. The locksmith rang and told me they would have to order the key in which indicates to me that the past 2 weeks I had been waiting for a key from Jordan’s was a complete lie on there behalf. After various rants over the phone and eventually speaking to the manager, fingers crossed this will eventually get sorted. I can understand they are a busy dealership but the fact that I have been lied to is very annoying. Just be aware potential buyers , used or new . After sales is shocking . And I’d be surprised if this review makes their webpage.
Product : Love the car . Shame about the after sales .

Thanks for your feedback but sorry to read your comments. I believe we have since sorted the situation for you and you now have your second key. Please accept our sincerest apologies. I can imagine this has been very frustrating and caused inconvenience to you. I hope that this doesn't deter you from using Jordans again in the future. Kind regards, Luke

Service rating : Phil Stamp was a brilliant sales rep. He was so polite and professional, I will definitely go here again.
Product : Just been on the motorway it just glides and it is really comfortable.

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Service rating : by being honest and more open with their customers
Product : had to purchase a new key.jordans only supplied one tatty one.
also was told vehicle was serviced by jordans--not so
no service book was supplied with car.
took it to kia where they did all extra work at a further cost to me.

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Service rating : I booked a test drive and when I arrived no-one seemed to know about this. Turns out Guy who booked it had taken a days leave. Adele stepped into the breech and was very helpful. I got my test drive and bought the car
Product : No CD player very disappointing - if I had realised before purchase I might not have bought the car

No AM band on radio husband very annoyed

Too much clutch use required from start up to stopping at traffic lights hard on arthritic hip

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Service rating : ***** UPDATE *******
Friday 26th July.

I was contacted this morning by telephone by both the manager called Ben and the MD called Peter Hasnip.
Both apologised for the service I have received.

I have been into the company today and spoken to them both, they were very polite, professional and apologetic and have agreed to do the repairs needed to the car and to refund me the cost of the replacement key and to provide me with a courtesy car whilst mine is being repaired.
I’m very pleased with this result and appreciate their fast response to my complaint once they were made aware of it.
A big THANK YOU to both for your help in resolving the issues!

**********.

I purchased a used 5 year old,Vauxhall Adam from Jordan’s in Hull on Thursday 27th June 2019.
I paid £5,995.
The salesman was called Mark Boyer.
I was told at the time of the sale that there were 2 car keys but the second one just needed to be located,giving me the impression it was in the building.
Once I’d purchased the car I had to chase the spare key as I heard nothing back from them as promised. (Apparently I was called back but I had received no missed calls on my mobile! ) I chased the key myself, called the salesman who apparently was on a test drive and would call me back....he basically preferred to send me a text message instead to confirm there was in fact no spare key at all so he clearly chickened out of speaking to me!
I called him back anyway and during that conversation he was the most arrogant and patronising person I’ve spoken to in a long time (and I work in customer service myself! Clearly he has no training in this department!) I wasn’t happy at all.
I asked to speak to his manager who is apparently named Ben and guess what?
He never bothered to call me back either!.....No surprise there so far......
When I purchased the car I gave it a general look over and looked at the most obvious things but will admit as a female I’m not over clued up on these things.
My partner had been working abroad for several weeks when I had to make the car purchase so I didn’t have his professional input on looking over the car for me.
I chose Jordan’s as it’s a big company,that’s been on the go for many years and I bought my very first car from them. (How the service has gone down hill......)
I assumed I would be getting good service and a good quality car.....
Once my partner had looked over the car he found many things wrong.
One quite serious that could in time affect the safety and integrity of the car especially if it was in an accident.
This is the side of the car my child sits at!
I took the car in on Saturday 20th July with my partner and dealt with a man called Mike on the service desk.
He noted all the points that had been made and said I would be called back on Monday with an update on the work that needed
doing and also from a customer service manager type person to deal with my complaint against the salesman.
I also said I wanted the telephone call to be listened to that I had made.
I didn’t receive a callback until Tuesday from Mike to say no decision had still been made regarding the work as the manager was not in and he would update me on Thursday.
That is today.
I have not heard a thing.
Not even from any of the managers!
The service I have received so far is disgusting!
Now you have my money you do not care!
I also have £220 to pay out tomorrow at Vauxhall in Hessle to get a new second key and to have it recoded, which I feel I should not have to pay!!!
Even my last “old banger” car had two keys!!!
I WILL be taking this further with the Motor Ombudsman and have contacted Trading Standards already.
I will also be seeking advice off a solicitor next week as if I do not get a satisfactory result to this.
I would recommend anyone to steer well clear of this company.
All they want is your money and don’t give a damn after that!!
I really regret going to this company.
Product : ****UPDATE**** FRIDAY 26th JULY

The car is being repaired and my issues addressed.


Sold with numerous things wrong with it,shocking after sales ‘ care’

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Service rating : The service was outstanding from start to finish. All staff went to a lot of trouble to supply me with the exact car I wanted. Nothing was too much trouble and communication was excellent.
Product : The perfect car for my needs and circumstances.

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Service rating : It was excellent thank you
Product : Great car, really happy with it and the fab service from Adele

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Service rating : Good customer service, friendly staff and quick process, I was willing to negotiate when I trade my car, very happy, I definitley recomend.
Product : Found the car which I like it.

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Very good made us welcome phil stamp was very helpful and did everything that we wanted

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Service rating : Adele was very helpful when going through my car options and sorting everything out
Product : Love the car, it has everything I need and more

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Service rating : No pressure to buy a car. Lovely friendly salesman. Followed him from his previous employment as feel confident buying a car through him.
Product : Love the car. Fair deal on my car. Helped me through my purchase.

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Service rating : The service throughout the whole transaction was excellent. The car was ready on the day arranged, valeted and ready to go. The Salesman Sam explained the
differences from my previous 500S and I am highly delighted with the car itself.Great service and well done,
Product : The car appears to be small but in fact is very roomy and has all the essential items I require in a car. The seats are very comfortable and it drives like a dream.

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