Independent Customer Feedback

89% of our customers would rate our service good or excellent.

4.45

Showing reviews 1 to 20 of 38

Date Product Score Customer Comment Our Response
06-Jan-2020
Product:
Alfa Giulietta
Rating:
Customer Comment:
Refreshingly open, honest and friendly staff weren’t pushy & handled the sale very well, especially as we live on the other side of the country. Collection went as planned and the sales team were very obliging and helpful as we needed a quick turn round. The whole experience was simple and Jordan’s...
Refreshingly open, honest and friendly staff weren’t pushy & handled the sale very well, especially as we live on the other side of the country. Collection went as planned and the sales team were very obliging and helpful as we needed a quick turn round. The whole experience was simple and Jordan’s have been a pleasure to deal with.
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Our Response:
No Comment
No Comment
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06-Jan-2020
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Great friendly service, no hard sell, lovely car at a good price.

Very pleasant salesman Called Phil looked after us well.
Product : Fabulous little car in great condition with heaps of character and fun to drive
Service rating : Great friendly service, no hard sell, lovely car at a good price.

Very pleasant salesman Called Phil looked after us well.
Product : Fabulous little car in great condition with heaps of character and fun to drive
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Our Response:
No Comment
No Comment
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06-Jan-2020
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Everything very professional
Product : Whole purchase conducted very efficiently
Service rating : Everything very professional
Product : Whole purchase conducted very efficiently
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Our Response:
No Comment
No Comment
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19-Dec-2019
Product:
Fiat Panda Waze
Rating:
Customer Comment:
Service rating : Excellent, thanks to sales service. As a return customer I received generous terms for my part exchange and cash purchase.
Product : Great to get a 'special' Panda after a fairly standard one previously.
Service rating : Excellent, thanks to sales service. As a return customer I received generous terms for my part exchange and cash purchase.
Product : Great to get a 'special' Panda after a fairly standard one previously.
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Our Response:
No Comment
No Comment
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05-Dec-2019
Product:
Fiat 500 Lounge
Rating:
Customer Comment:
Service rating : I have bought cars from Jordans before and they are always friendly, knowledgeable and their after sales service is excellent too. They are good at communicating if there are any delays or issues.
Product : lovely little car, great fun to drive.
Service rating : I have bought cars from Jordans before and they are always friendly, knowledgeable and their after sales service is excellent too. They are good at communicating if there are any delays or issues.
Product : lovely little car, great fun to drive.
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Our Response:
No Comment
No Comment
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05-Dec-2019
Product:
Fiat Panda
Rating:
Customer Comment:
Service rating : What lovely people, from the first to the last they have been honest, down to earth people, willing to answer all and any question I had. Love my new car but feels better to have got it from a dealership that actually cares.
Product : Has a lovely growly engine in low gears and is...
Service rating : What lovely people, from the first to the last they have been honest, down to earth people, willing to answer all and any question I had. Love my new car but feels better to have got it from a dealership that actually cares.
Product : Has a lovely growly engine in low gears and is easy to manoeuvre. Great height too for a better road view. I have heated seats so never better on a cold day.
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Our Response:
No Comment
No Comment
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22-Nov-2019
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : The service and the sales person was first class, the downside was that I was led to believe that I could change my vehicle early, and that a suitable car was available, once I had committed to the car the stock vehicle had been sold and I had to wait for the new car to be built and...
Service rating : The service and the sales person was first class, the downside was that I was led to believe that I could change my vehicle early, and that a suitable car was available, once I had committed to the car the stock vehicle had been sold and I had to wait for the new car to be built and delivered to the uk. this expired any benefit promised by taking an early delivery and it was approx 3 months wait .
Product : New updated Renegade is brilliant. better comfort, bigger screen and smoother ride.
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Our Response:
No Comment
No Comment
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19-Nov-2019
Product:
Audi Q3
Rating:
Customer Comment:
Service rating : Not pushy hard sell salesman, everything sorted quickly and smoothly, good to deal with
Product : Excellent would buy from them again
Service rating : Not pushy hard sell salesman, everything sorted quickly and smoothly, good to deal with
Product : Excellent would buy from them again
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Our Response:
No Comment
No Comment
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14-Nov-2019
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : No pushy selling, just answered all my questions and gave me a good deal for my old car too.
Product : Next I need a wrangler!
Service rating : No pushy selling, just answered all my questions and gave me a good deal for my old car too.
Product : Next I need a wrangler!
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Our Response:
No Comment
No Comment
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25-Oct-2019
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : I was very grateful for all the assistance I was given. Very friendly, efficient service.
Product : Great car. Economical and easy to drive
Service rating : I was very grateful for all the assistance I was given. Very friendly, efficient service.
Product : Great car. Economical and easy to drive
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Our Response:
No Comment
No Comment
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24-Oct-2019
Product:
Alfa Giulia
Rating:
Customer Comment:
Service rating : All efficient and well done. Thank you for that. I have nothing negative to write.
Product : My new Giulia car is fantastic and a great joy to own. It makes driving a real pleasure. There is just a small problem that's easily solved. The car feels superbly built. I am very pleased with...
Service rating : All efficient and well done. Thank you for that. I have nothing negative to write.
Product : My new Giulia car is fantastic and a great joy to own. It makes driving a real pleasure. There is just a small problem that's easily solved. The car feels superbly built. I am very pleased with this car..
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Our Response:
No Comment
No Comment
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09-Oct-2019
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Polite and accommodating and listened to what I wanted.
Product : Runs really well good fuel consumption
Service rating : Polite and accommodating and listened to what I wanted.
Product : Runs really well good fuel consumption
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Our Response:
No Comment
No Comment
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09-Oct-2019
Product:
Alfa Giulietta
Rating:
Customer Comment:
Service rating : We were always dealt with in a courteous & friendly manner. Also appointments & timings were honoured. The whole process, from start to finish, went very smoothly.
Product : Stylish, engaging to drive & fast. With my previios Giuliettas I have enjoyed good reliability so would expect...
Service rating : We were always dealt with in a courteous & friendly manner. Also appointments & timings were honoured. The whole process, from start to finish, went very smoothly.
Product : Stylish, engaging to drive & fast. With my previios Giuliettas I have enjoyed good reliability so would expect the same here. Certainly seems well put together.
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Our Response:
No Comment
No Comment
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09-Oct-2019
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : The Sales Person, Adele, was really friendly and helpful. Adele was knowledgeable and gave good practical advice; she was enthusiastic; she wasn't pushy and gave us space to talk between ourselves.

I left the showroom with a car that I love and didn't expect to be able to...
Service rating : The Sales Person, Adele, was really friendly and helpful. Adele was knowledgeable and gave good practical advice; she was enthusiastic; she wasn't pushy and gave us space to talk between ourselves.

I left the showroom with a car that I love and didn't expect to be able to buy! This was the third car I have purchased from Jordans and I would happily return next time I need a new car.

I would recommend Jordans (and Adele) to friends or family without reservation.
Product : It's a lovely car; stylish and practical. It's spacious and comfortable on the inside and looks great on the outside.

It drives smoothly, has great visibility and has lots of useful gadgets.
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Our Response:
No Comment
No Comment
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27-Sep-2019
Product:
Fiat 500 Lounge
Rating:
Customer Comment:
Service rating : Disappointed beyond words!!!!
Product : Disappointed beyond words
Service rating : Disappointed beyond words!!!!
Product : Disappointed beyond words
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Our Response:
No Comment
No Comment
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27-Sep-2019
Product:
Jeep Cherokee
Rating:
Customer Comment:
Service rating : sam was the guy who we dealt with couldn't of asked for a better salesman ,polite well mannered answered all our questions and made buying my new car a pleasure.thanks sam
Product : brilliant ………………………………...
Service rating : sam was the guy who we dealt with couldn't of asked for a better salesman ,polite well mannered answered all our questions and made buying my new car a pleasure.thanks sam
Product : brilliant ………………………………...
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Our Response:
No Comment
No Comment
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15-Sep-2019
Product:
Hyundai Tucson
Rating:
Customer Comment:
Service rating : I bought my car two weeks ago all was great I then went ba ck to ask how the safety lock comes off as it wasnt working to be told we are very busy we have lots of cars to get out for 1st giving me no consideration for the two minute job it took.
I noticed a piece of rubber...
Service rating : I bought my car two weeks ago all was great I then went ba ck to ask how the safety lock comes off as it wasnt working to be told we are very busy we have lots of cars to get out for 1st giving me no consideration for the two minute job it took.
I noticed a piece of rubber was missing from my tyre so wanted to change the tyre they again failed in customer service and have also failed to supply the locking wheel but which has now left me without a car u until they can get one .
Overall they are great at taking your money but not good with after care at all .
Product : The car is fab
it's the company where purchased that fail and seem uninterested
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Our Response:
No Comment
No Comment
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11-Sep-2019
Product:
Kia Sportage
Rating:
Customer Comment:
Service rating : Excellent service and good, clean and quality cars.
Product : Excellent, good and well serviced...
Service rating : Excellent service and good, clean and quality cars.
Product : Excellent, good and well serviced...
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Our Response:
No Comment
No Comment
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04-Sep-2019
Product:
Vauxhall Corsa
Rating:
Customer Comment:
Service rating : Shocking. Was told by the salesman that all used cars came with 2 keys. On collection of my car , having paid in full and filled in the relevant paperwork I was told they had lost a key . I was assured it would be in the admin department and they’d have a look on Monday. I rang Tuesday...
Service rating : Shocking. Was told by the salesman that all used cars came with 2 keys. On collection of my car , having paid in full and filled in the relevant paperwork I was told they had lost a key . I was assured it would be in the admin department and they’d have a look on Monday. I rang Tuesday and was told they couldn’t find it so would order one . I waited a week only to be told there was a mistake in the ordering so would re order . Another week went and I rang again to be told it hadn’t arrived yet. I gave them another 3 days and called again to be assured it will be here on Saturday ( 2 weeks after re ordering ) I then get a call on Monday saying a locksmith would come to my work to sort it and they would ring to confirm. The locksmith rang and told me they would have to order the key in which indicates to me that the past 2 weeks I had been waiting for a key from Jordan’s was a complete lie on there behalf. After various rants over the phone and eventually speaking to the manager, fingers crossed this will eventually get sorted. I can understand they are a busy dealership but the fact that I have been lied to is very annoying. Just be aware potential buyers , used or new . After sales is shocking . And I’d be surprised if this review makes their webpage.
Product : Love the car . Shame about the after sales .
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Our Response:
Thanks for your feedback but sorry to read your comments. I believe we have since sorted the situation for you and you now have your second key. Please accept our sincerest apologies. I can imagine this has been very frustrating and caused inconvenience to you. I hope that this doesn't deter you...
Thanks for your feedback but sorry to read your comments. I believe we have since sorted the situation for you and you now have your second key. Please accept our sincerest apologies. I can imagine this has been very frustrating and caused inconvenience to you. I hope that this doesn't deter you from using Jordans again in the future. Kind regards, Luke
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24-Aug-2019
Product:
Fiat 500X
Rating:
Customer Comment:
Service rating : Phil Stamp was a brilliant sales rep. He was so polite and professional, I will definitely go here again.
Product : Just been on the motorway it just glides and it is really comfortable.
Service rating : Phil Stamp was a brilliant sales rep. He was so polite and professional, I will definitely go here again.
Product : Just been on the motorway it just glides and it is really comfortable.
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Our Response:
No Comment
No Comment
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Showing reviews 1 to 20 of 38

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