Independent Customer Feedback

94% of our customers would rate our service good or excellent.

4.7

Showing reviews 1 to 20 of 305

Date Product Score Customer Comment Our Response
20-May-2018
Product:
Fiat 500 Lounge
Rating:
Customer Comment:
I felt like all they wanted was to sell a car i didn't feel the customer service was very good at all. I felt rushed into making a decision and was not even shown my car before i bought it or shown around it when i picked it up. I didn't have a good experience buying my car this time.
I felt like all they wanted was to sell a car i didn't feel the customer service was very good at all. I felt rushed into making a decision and was not even shown my car before i bought it or shown around it when i picked it up. I didn't have a good experience buying my car this time.
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Our Response:
No Comment
No Comment
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19-May-2018
Product:
Abarth 124 Spider
Rating:
Customer Comment:
Service rating : Craig was very good and explained everything really well.
Everything was made easy and the whole team was very good.
Even delivered the car to my house.
Product : I am very pleased. The car has been great fun.
Service rating : Craig was very good and explained everything really well.
Everything was made easy and the whole team was very good.
Even delivered the car to my house.
Product : I am very pleased. The car has been great fun.
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Our Response:
No Comment
No Comment
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18-May-2018
Product:
Fiat 500 CS
Rating:
Customer Comment:
Saw a car at this site,made a phone call,very helpful,made a reservation,viewed the car at my earliest opportunity,liked what I saw,made the purchase & drove the car away,as easy as that.Just waiting for my documents to come thru,that Jordans dealt with on my behalf.
Saw a car at this site,made a phone call,very helpful,made a reservation,viewed the car at my earliest opportunity,liked what I saw,made the purchase & drove the car away,as easy as that.Just waiting for my documents to come thru,that Jordans dealt with on my behalf.
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Our Response:
No Comment
No Comment
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18-May-2018
Product:
Fiat 500 Lounge
Rating:
Customer Comment:
Service rating : Great customer service
Product : My third one and wouldn't change any time soon
Service rating : Great customer service
Product : My third one and wouldn't change any time soon
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Our Response:
No Comment
No Comment
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12-May-2018
Product:
Fiat Panda
Rating:
Customer Comment:
Service rating : By selling cars that are fit to drive
Product : Until it started to go wrong it was fine. But then to have 2 faults which caused delay after delay. I did not want that car back. So ended up having to pay more for another car. This has been the worst experience we have had with...
Service rating : By selling cars that are fit to drive
Product : Until it started to go wrong it was fine. But then to have 2 faults which caused delay after delay. I did not want that car back. So ended up having to pay more for another car. This has been the worst experience we have had with Jordan fiat dealers and we have bought quite a few cars from fiat Jordan but will think twice before going back to Jordan fiat
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Our Response:
No Comment
No Comment
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20-Apr-2018
Product:
Volkswagen Scirocco
Rating:
Customer Comment:
Excellent service from start to finish. Would definitely recommend
Excellent service from start to finish. Would definitely recommend
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Our Response:
No Comment
No Comment
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18-Apr-2018
Product:
Fiat 500 Lounge
Rating:
Customer Comment:
Service rating : They understand the customers requirements, they have staff continuity and keep in touch over the years, the buying process is made as simply as possible.
Product : Car exactly meets our requirements. Previous models have given reliable economical serivce.
Service rating : They understand the customers requirements, they have staff continuity and keep in touch over the years, the buying process is made as simply as possible.
Product : Car exactly meets our requirements. Previous models have given reliable economical serivce.
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Our Response:
No Comment
No Comment
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16-Apr-2018
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : A smooth, easy purchase from a professional and courteous team
Product : Love the car; perfect for what I need. All features were well explained and I was very pleased that the Sales Manager (Peter Turner) set things up for me before I left (radio, hands free kit etc) - I have...
Service rating : A smooth, easy purchase from a professional and courteous team
Product : Love the car; perfect for what I need. All features were well explained and I was very pleased that the Sales Manager (Peter Turner) set things up for me before I left (radio, hands free kit etc) - I have nothing but praise the team at Jordans on their customer service and I will recommend and use them again.
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Our Response:
Thank you very much for taking the time to leave your feedback and thank you for choosing Jordans to buy your new car. We really appreciate your business. Kind Regards, James
Thank you very much for taking the time to leave your feedback and thank you for choosing Jordans to buy your new car. We really appreciate your business. Kind Regards, James
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11-Apr-2018
Product:
Jeep Cherokee
Rating:
Customer Comment:
Service rating : Speedy transaction, Mike was really good
Product : Quick and easy transaction
Service rating : Speedy transaction, Mike was really good
Product : Quick and easy transaction
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Our Response:
Thank you for the feedback and your custom. We really appreciate it. We hope you enjoy your new car. Thanks again. James
Thank you for the feedback and your custom. We really appreciate it. We hope you enjoy your new car. Thanks again. James
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10-Apr-2018
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : Good service. Friendly not pushy sales staff. Very informative & helpful.
Product : Good friendly, helpful service.
Service rating : Good service. Friendly not pushy sales staff. Very informative & helpful.
Product : Good friendly, helpful service.
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Our Response:
Thank you for your feedback. I'll make sure to pass your comments on to the team.  We really hope you enjoy your new car. Thanks for choosing Jordans. Regards, James
Thank you for your feedback. I'll make sure to pass your comments on to the team.  We really hope you enjoy your new car. Thanks for choosing Jordans. Regards, James
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09-Apr-2018
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Well explained sales not pushing, left me to make my own decision.But he was very helpful
Product : Enough said I like the car would have liked a more expensive one but all I could afford.
Service rating : Well explained sales not pushing, left me to make my own decision.But he was very helpful
Product : Enough said I like the car would have liked a more expensive one but all I could afford.
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Our Response:
No Comment
No Comment
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09-Apr-2018
Product:
Abarth 595 Tunsmo
Rating:
Customer Comment:
Service rating : Very helpful and Craig the abarth dealer made the transaction easy.
Product : Great car makes me smile when I go out for a drive now.
Spec and colour was everything I wanted.
Service rating : Very helpful and Craig the abarth dealer made the transaction easy.
Product : Great car makes me smile when I go out for a drive now.
Spec and colour was everything I wanted.
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Our Response:
Thank you for your feedback, I'll pass on your comments to Craig and the team.  We hope you have many years enjoying your car, they're fantastic. Thanks again. James
Thank you for your feedback, I'll pass on your comments to Craig and the team.  We hope you have many years enjoying your car, they're fantastic. Thanks again. James
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09-Apr-2018
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Great service and hassle free. Easy to deal with. No pressure in sale and very helpful. Would recommend to anyone.
Product : Brill service. Car is fantastic. Absolutely love it.
Service rating : Great service and hassle free. Easy to deal with. No pressure in sale and very helpful. Would recommend to anyone.
Product : Brill service. Car is fantastic. Absolutely love it.
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Our Response:
No Comment
No Comment
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09-Apr-2018
Product:
Fiat Panda
Rating:
Customer Comment:
Service rating : Rang up, bought car, arrived, exactly as described, paid, went.
Smooth and simple with no hiccups. Might not seem a lot to ask but know days to have a smooth transaction takes some doing. They were impeccable and very straightforward to deal with. Polite, courteous,good service and...
Service rating : Rang up, bought car, arrived, exactly as described, paid, went.
Smooth and simple with no hiccups. Might not seem a lot to ask but know days to have a smooth transaction takes some doing. They were impeccable and very straightforward to deal with. Polite, courteous,good service and a good price that's all customers want.
Product : You might laugh at a fiat Panda but.... cheap to run, low depreciation, elevated seating position, tardis like interior but easy to park and in the winter even in two wheel drive these things go anywhere. Perfect!
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Our Response:
No Comment
No Comment
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09-Apr-2018
Product:
Fiat Tipo
Rating:
Customer Comment:
Service rating : they made me a good offer dealt with the paperwork quickly and I collected my new cars in days
Product : I like my car it lives up to expectations
Service rating : they made me a good offer dealt with the paperwork quickly and I collected my new cars in days
Product : I like my car it lives up to expectations
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Our Response:
No Comment
No Comment
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07-Mar-2018
Product:
Honda CRV
Rating:
Customer Comment:
Service rating : Extremely well looked after by super sales person Mr Mike Bennett. Please convey my kind regards to him.
Product : At this moment in time to early to make a definitive statement.
Service rating : Extremely well looked after by super sales person Mr Mike Bennett. Please convey my kind regards to him.
Product : At this moment in time to early to make a definitive statement.
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Our Response:
No Comment
No Comment
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02-Mar-2018
Product:
Jeep Cherokee
Rating:
Customer Comment:
Service rating : Good communication. Salesman great to deal with. No pressure and very clear on details of deal. Very happy with buying experience. Would recommend a visit if you see something of interest.
Product : Very comfortable car and responsive given its size. Great drinving experience.
Service rating : Good communication. Salesman great to deal with. No pressure and very clear on details of deal. Very happy with buying experience. Would recommend a visit if you see something of interest.
Product : Very comfortable car and responsive given its size. Great drinving experience.
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Our Response:
No Comment
No Comment
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02-Mar-2018
Product:
Nissan Quashqai
Rating:
Customer Comment:
Excellent service, couldn't fault them.
Excellent service, couldn't fault them.
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Our Response:
No Comment
No Comment
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02-Mar-2018
Product:
Fiat Panda
Rating:
Customer Comment:
Service rating : Very happy with purchase from Jordans,Mike was very easy to deal with ,no pressure sales and was very helpful from start to finish,no complaints and would be happy to choose from there again,a good selection of vehicles.
Product : Very easy to deal with.Thank you.
Service rating : Very happy with purchase from Jordans,Mike was very easy to deal with ,no pressure sales and was very helpful from start to finish,no complaints and would be happy to choose from there again,a good selection of vehicles.
Product : Very easy to deal with.Thank you.
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Our Response:
No Comment
No Comment
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02-Mar-2018
Product:
Renault Megane
Rating:
Customer Comment:
Service rating : friendly staff..shame the sales man left the company halfway through my transaction...was then rung up by a young lady who told me she was handling all the transactions on going from said leaver...only to be rung a few hours later by another gentle man sales rep....who saw the deal...
Service rating : friendly staff..shame the sales man left the company halfway through my transaction...was then rung up by a young lady who told me she was handling all the transactions on going from said leaver...only to be rung a few hours later by another gentle man sales rep....who saw the deal through which went well....was recommended to Jordans by my daughter who had just bought a Nissan juke from the guy who left the company...£50 voucher now handed over to new sales man..hopefully to be dealt with hassle free!...many thanks new car going well so far.
Product : bit mixed up by staff member leaving....but this happens everywere...these niggles can't be helped sometimes.

kind regards
Brian
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Our Response:
No Comment
No Comment
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Showing reviews 1 to 20 of 305

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