Independent Customer Feedback

90% of our customers would rate our service good or excellent.

4.5

Showing reviews 1 to 20 of 42

Date Product Score Customer Comment Our Response
09-Apr-2019
Product:
Honda Ciic
Rating:
Customer Comment:
Service rating : No pressure to buy a car. Lovely friendly salesman. Followed him from his previous employment as feel confident buying a car through him.
Product : Love the car. Fair deal on my car. Helped me through my purchase.
Service rating : No pressure to buy a car. Lovely friendly salesman. Followed him from his previous employment as feel confident buying a car through him.
Product : Love the car. Fair deal on my car. Helped me through my purchase.
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Our Response:
No Comment
No Comment
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08-Apr-2019
Product:
Fiat 500 S
Rating:
Customer Comment:
Service rating : The service throughout the whole transaction was excellent. The car was ready on the day arranged, valeted and ready to go. The Salesman Sam explained the
differences from my previous 500S and I am highly delighted with the car itself.Great service and well done,
Product...
Service rating : The service throughout the whole transaction was excellent. The car was ready on the day arranged, valeted and ready to go. The Salesman Sam explained the
differences from my previous 500S and I am highly delighted with the car itself.Great service and well done,
Product : The car appears to be small but in fact is very roomy and has all the essential items I require in a car. The seats are very comfortable and it drives like a dream.
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Our Response:
No Comment
No Comment
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08-Apr-2019
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : The showroom had no hustle and bustle it was chilled, which for me was great. Adele was great been in customer service myself she spoke on my level and didnt give the hard sell, really bubbly.Because I knew what I wanted she went out of her way to make sure I test drove the actually...
Service rating : The showroom had no hustle and bustle it was chilled, which for me was great. Adele was great been in customer service myself she spoke on my level and didnt give the hard sell, really bubbly.Because I knew what I wanted she went out of her way to make sure I test drove the actually car I was hoping to purchase, 'no point test driving a totally different car"
Product : All very smooth, also liked the online paperwork so much easier

the car is a hit, especially the heated seats
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Our Response:
No Comment
No Comment
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08-Apr-2019
Product:
Abarth 500
Rating:
Customer Comment:
Service rating : I dealt with a salesman called Phil Stamp, a very nice gentleman who treated myself and my wife very well. I was however disappointed when l first saw the car, we had driven for 5 hours and the car had not even been cleaned, l know its normal policy to clean cars once they are sold but l...
Service rating : I dealt with a salesman called Phil Stamp, a very nice gentleman who treated myself and my wife very well. I was however disappointed when l first saw the car, we had driven for 5 hours and the car had not even been cleaned, l know its normal policy to clean cars once they are sold but l had made a deal on the phone and it should have been cleaner. I was told it was immaculate, which it was but, there was a dent in the front passengers wing, also the wheels had been changed since the sales picture, l would have argued this point but l was pushed for time to catch a plane the next day, l had to be away first thing in the morning. I did however get a full tank of petrol for the damaged wing but thats not the point, l also mentioned to Phil about the wheels and actually showed him a picture of the car in your advert that stated upgraded alloys, obviously they had been removed to save you some money. Although very nice dealing with Phil, who l cannot complain about, the wheels, the dent did let Jordans down, can you explain the wheels to me, remembering l still have the original advert and pictures of the advert as well, the two pictures do not coincide, l was thinking of going to trading standards as its not the car advertised, well wheels anyway. Other than that l would certainly deal again however when l was there the sales manager never even came out his office, thats not a bad thing but the place was empty and Phil had to go and speak with him about the dent on the wing. All in all, not a bad experience with Jordans, the wheels let the deal down

Al Macleod
Traded a Mercedes convertible for the Fiat Abarth
Product : Nice car that drives very well
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Our Response:
No Comment
No Comment
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08-Apr-2019
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : This is the 2nd car i have bought from Jordans because the service and attention to detail are excellent. On both occasions Adele Wainman was informative and profesional. Would certainly recommend her.
Product : This is my second Renegade and if it proves to be as good as my...
Service rating : This is the 2nd car i have bought from Jordans because the service and attention to detail are excellent. On both occasions Adele Wainman was informative and profesional. Would certainly recommend her.
Product : This is my second Renegade and if it proves to be as good as my first, then i will be more than happy.
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Our Response:
No Comment
No Comment
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22-Mar-2019
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : Very pleased with Mark with the information he gave us on deciding which vehicle he thought would suit our lifestyle. No pressure and answered all our questions. This is our 2nd Jeep purchased from Jordan’s
Product : Excellent car very comfortable and value for money,very good...
Service rating : Very pleased with Mark with the information he gave us on deciding which vehicle he thought would suit our lifestyle. No pressure and answered all our questions. This is our 2nd Jeep purchased from Jordan’s
Product : Excellent car very comfortable and value for money,very good driving aids.and good styling inside and out.
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Our Response:
No Comment
No Comment
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18-Mar-2019
Product:
Mini One
Rating:
Customer Comment:
Service rating : With a delay on the financial side I was left without a car for a day. The salesman dropped off the car along with a full tank of petrol as compensation.
Good service and his being my 3 car from Jordan I would use them again.
Product : Well built. Lots of space inside the car...
Service rating : With a delay on the financial side I was left without a car for a day. The salesman dropped off the car along with a full tank of petrol as compensation.
Good service and his being my 3 car from Jordan I would use them again.
Product : Well built. Lots of space inside the car especially for a 6ft guy.
Plush interior.
Engine quiet but lacking poke when needed.
A solid car.
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Our Response:
No Comment
No Comment
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18-Mar-2019
Product:
Jeep Renegade
Rating:
Customer Comment:
Excellent service and very professional....thanks Sam
Excellent service and very professional....thanks Sam
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Our Response:
No Comment
No Comment
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18-Mar-2019
Product:
Fiat 500X
Rating:
Customer Comment:
Service rating : we received a every good service from jordans nothing was a problem great tech advise and car set up on collecting the car ,adele is a excellent sales person great and easy person to deal with
Product : great car just what we wanted
Service rating : we received a every good service from jordans nothing was a problem great tech advise and car set up on collecting the car ,adele is a excellent sales person great and easy person to deal with
Product : great car just what we wanted
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Our Response:
No Comment
No Comment
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11-Feb-2019
Product:
Alfa Giulia
Rating:
Customer Comment:
Service rating : We dealt with Craig Oldfield regarding the purchase of a new Alfa Romeo Guilia. He was very attentive and thorough in finding us the car we required, right colour, spec etc, as our requirements were quite specific. He also arranged the right finance deal for us which we were happy with....
Service rating : We dealt with Craig Oldfield regarding the purchase of a new Alfa Romeo Guilia. He was very attentive and thorough in finding us the car we required, right colour, spec etc, as our requirements were quite specific. He also arranged the right finance deal for us which we were happy with. The car arrived a little later than expected but this was due to the Christmas/New Year break and was presented extremely well and we are very happy with it.

I would certainly recommend anyone to deal with Craig in the future.
Product : Right car for me being a big Alfa fan (this is my 17th!) at a good price.
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Our Response:
No Comment
No Comment
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03-Jan-2019
Product:
Abarth 595
Rating:
Customer Comment:
Service rating : fourth 500 we have had Craig always looks after us
Product : love the Abarth range this one is a little gem
Service rating : fourth 500 we have had Craig always looks after us
Product : love the Abarth range this one is a little gem
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Our Response:
No Comment
No Comment
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11-Dec-2018
Product:
Ford Fiesta
Rating:
Customer Comment:
Service rating : I did not have an appointment but was looked after on the spot. Taking car for test drive etc was no problem. The sales person was very attentive without being pushy. A pleasant experience
Product : Nothing was too much trouble..test drive/valuation and paper work all completed...
Service rating : I did not have an appointment but was looked after on the spot. Taking car for test drive etc was no problem. The sales person was very attentive without being pushy. A pleasant experience
Product : Nothing was too much trouble..test drive/valuation and paper work all completed without hassle.
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Our Response:
No Comment
No Comment
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11-Dec-2018
Product:
Fiat Panda
Rating:
Customer Comment:
Service rating : Excellent service from start to finish. I was kept informed of the progress all the way through & Claire was very friendly & helpful
Product : Car was delivered on time & was in perfect condition
Service rating : Excellent service from start to finish. I was kept informed of the progress all the way through & Claire was very friendly & helpful
Product : Car was delivered on time & was in perfect condition
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Our Response:
No Comment
No Comment
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19-Nov-2018
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : I have been disabled following an accident since 2000 and during the years I have benefited from having a car. During those years I have had many different cars and gone to many different garages, but never, have I had the supreme service given to me at Jordans Cars.

The...
Service rating : I have been disabled following an accident since 2000 and during the years I have benefited from having a car. During those years I have had many different cars and gone to many different garages, but never, have I had the supreme service given to me at Jordans Cars.

The young lady, Adele, who looked after me from the beginning, to the end, of my purchase was exceptional in her knowledge and help, the caring and professional way she attended to all aspects of choosing and purchasing my car was second to none. It was a pleasure to come to your showroom and be looked after by Adele.

My car is lovely and I have recommended Jordans to everyone I know, Thank you so much for such special service, Mrs Eileen Davison.
Product : 'Simply Great' choice and serrvice
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Our Response:
No Comment
No Comment
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19-Nov-2018
Product:
Toyota Yaris
Rating:
Customer Comment:
Service rating : Very good service. Bought a quality car from them at a good price
Product : Excellent car to drive and low road tax
Service rating : Very good service. Bought a quality car from them at a good price
Product : Excellent car to drive and low road tax
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Our Response:
No Comment
No Comment
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12-Nov-2018
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : BEWARE..I was talked into taking out a 2 year PCP on a Jeep Renegade (great car, hence the 1 star) in August 2018. I was told that there would be enough equity in this vehicle in 2 years time to put down on another new car. Due to this, at the sales teams suggestion, I placed a...
Service rating : BEWARE..I was talked into taking out a 2 year PCP on a Jeep Renegade (great car, hence the 1 star) in August 2018. I was told that there would be enough equity in this vehicle in 2 years time to put down on another new car. Due to this, at the sales teams suggestion, I placed a larger deposit on the Jeep. 2 years later, I was told that I was in negative equity.. I was devastated and requested my deposit back. Jordans denied saying to me, and refused my request (although they did give me an interest refund). They also stopped talking to me, and got their legal team to send letters, which I initially found very intimidating. I am now waiting to hear from the Financial Ombudsman.
Make sure everything you are told is in writing/tape recorded, as I received very little paperwork at the time of purchase. Do not trust what you are told verbally.
Also, if you buy a car from Jordans you cannot leave a review on their site unless they register your details with Feefo. Make sure this happens.
Product : the Jeep is lovely, but the purchase was spoilt by our dispute 2 years later
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Our Response:
No Comment
No Comment
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03-Nov-2018
Product:
Jeep Compass
Rating:
Customer Comment:
From the moment my Wife and I walked into your showroom we were treated with respect and understanding of our needs. Adele went out of her way to help us choose the right car but also made the experience a good one with no stress
From the moment my Wife and I walked into your showroom we were treated with respect and understanding of our needs. Adele went out of her way to help us choose the right car but also made the experience a good one with no stress
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Our Response:
No Comment
No Comment
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03-Nov-2018
Product:
Nissan Juke
Rating:
Customer Comment:
Still waiting for the spare key rang twice another guy did finally ring us back and said Mark was on holiday hopefully he will ring back today and get it sorted
Still waiting for the spare key rang twice another guy did finally ring us back and said Mark was on holiday hopefully he will ring back today and get it sorted
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Our Response:
No Comment
No Comment
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02-Nov-2018
Product:
Fiat 500 Collezione
Rating:
Customer Comment:
Service rating : Craig the salesperson went above and beyond to find us the right car so quickly and the deal was right for us
Product : A great car, this is our 5th 500 and we can’t praise them highly enough
Service rating : Craig the salesperson went above and beyond to find us the right car so quickly and the deal was right for us
Product : A great car, this is our 5th 500 and we can’t praise them highly enough
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Our Response:
No Comment
No Comment
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14-Oct-2018
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : yes I would recommend and consider using again
Product : very comfortable car for driving long a long distance
Service rating : yes I would recommend and consider using again
Product : very comfortable car for driving long a long distance
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Our Response:
No Comment
No Comment
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Showing reviews 1 to 20 of 42

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