Independent Customer Feedback

91% of our customers would rate our service good or excellent.

4.55

Showing reviews 1 to 20 of 43

Date Product Score Customer Comment Our Response
13-Feb-2020
Product:
Alfa Giulia
Rating:
Customer Comment:
Service rating : A very good and professional service from the team at Jordans with special thanks to Zoe and Adele in sales.

I purchased a new Alfa Giulia QV basically over the phone! My part ex was agreed in advance and everything went extremely easily on the hand over morning. All this...
Service rating : A very good and professional service from the team at Jordans with special thanks to Zoe and Adele in sales.

I purchased a new Alfa Giulia QV basically over the phone! My part ex was agreed in advance and everything went extremely easily on the hand over morning. All this 220 miles away. Well worth the effort.

Great service.
Product : So far its has been an amazing experience. The Giulia Quadrofoglio is some car...... smiles all the way!

My BMW M3 Comp was really very good but the Giulia is a different animal. They both have their good and bad points but to me the Alfa takes the crown for the drive, amazing!
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Our Response:
No Comment
No Comment
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13-Feb-2020
Product:
Fiat Doblo Cargo
Rating:
Customer Comment:
Yes I would recommend buying a car from Jordans. I dealt with two members of staff - Louise and Ben. Both were very helpful and pleasant to deal with. I chose my car mid week, paid a deposit and drove down the country to pick it up on the Saturday. All went without a hitch
Yes I would recommend buying a car from Jordans. I dealt with two members of staff - Louise and Ben. Both were very helpful and pleasant to deal with. I chose my car mid week, paid a deposit and drove down the country to pick it up on the Saturday. All went without a hitch
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Our Response:
No Comment
No Comment
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29-Jan-2020
Product:
Fiat 500 1.2 Star
Rating:
Customer Comment:
Service rating : Would recommend Jordans fantastic service!
Product : Love the car I’ve purchased!
Service rating : Would recommend Jordans fantastic service!
Product : Love the car I’ve purchased!
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Our Response:
No Comment
No Comment
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23-Jan-2020
Product:
Jeep Wrangler
Rating:
Customer Comment:
Service rating : Although there were a few hiccups in the ordering process, the staff were always helpful and friendly and answered all of the questions I had.
Product : Extremely happy with my new Jeep. And very happy with the price as well.
Service rating : Although there were a few hiccups in the ordering process, the staff were always helpful and friendly and answered all of the questions I had.
Product : Extremely happy with my new Jeep. And very happy with the price as well.
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Our Response:
No Comment
No Comment
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20-Jan-2020
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Yes
Product : Good and pleasant
Service rating : Yes
Product : Good and pleasant
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Our Response:
No Comment
No Comment
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20-Jan-2020
Product:
Abarth 595
Rating:
Customer Comment:
Service rating : Traded in a Mercedes for an Abarth. Very competitive pricing for trade in and the new car. Brilliant service, they went over and above what was expected. Claire specifically was fantastic to deal with throughout the buying process and even after sales service. Probably the best service...
Service rating : Traded in a Mercedes for an Abarth. Very competitive pricing for trade in and the new car. Brilliant service, they went over and above what was expected. Claire specifically was fantastic to deal with throughout the buying process and even after sales service. Probably the best service I have had when buying/selling a car. They have restored my faith in car dealerships.
Product : The car is exactly as described, great condition. Fuel was topped up free of charge. Only downside was no front floor mats were included in the car however the overall pricing and service provided far outweighs.
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Our Response:
No Comment
No Comment
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06-Jan-2020
Product:
Alfa Giulietta
Rating:
Customer Comment:
Refreshingly open, honest and friendly staff weren’t pushy & handled the sale very well, especially as we live on the other side of the country. Collection went as planned and the sales team were very obliging and helpful as we needed a quick turn round. The whole experience was simple and Jordan’s...
Refreshingly open, honest and friendly staff weren’t pushy & handled the sale very well, especially as we live on the other side of the country. Collection went as planned and the sales team were very obliging and helpful as we needed a quick turn round. The whole experience was simple and Jordan’s have been a pleasure to deal with.
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Our Response:
No Comment
No Comment
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06-Jan-2020
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Great friendly service, no hard sell, lovely car at a good price.

Very pleasant salesman Called Phil looked after us well.
Product : Fabulous little car in great condition with heaps of character and fun to drive
Service rating : Great friendly service, no hard sell, lovely car at a good price.

Very pleasant salesman Called Phil looked after us well.
Product : Fabulous little car in great condition with heaps of character and fun to drive
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Our Response:
No Comment
No Comment
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06-Jan-2020
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Everything very professional
Product : Whole purchase conducted very efficiently
Service rating : Everything very professional
Product : Whole purchase conducted very efficiently
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Our Response:
No Comment
No Comment
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19-Dec-2019
Product:
Fiat Panda Waze
Rating:
Customer Comment:
Service rating : Excellent, thanks to sales service. As a return customer I received generous terms for my part exchange and cash purchase.
Product : Great to get a 'special' Panda after a fairly standard one previously.
Service rating : Excellent, thanks to sales service. As a return customer I received generous terms for my part exchange and cash purchase.
Product : Great to get a 'special' Panda after a fairly standard one previously.
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Our Response:
No Comment
No Comment
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05-Dec-2019
Product:
Fiat 500 Lounge
Rating:
Customer Comment:
Service rating : I have bought cars from Jordans before and they are always friendly, knowledgeable and their after sales service is excellent too. They are good at communicating if there are any delays or issues.
Product : lovely little car, great fun to drive.
Service rating : I have bought cars from Jordans before and they are always friendly, knowledgeable and their after sales service is excellent too. They are good at communicating if there are any delays or issues.
Product : lovely little car, great fun to drive.
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Our Response:
No Comment
No Comment
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05-Dec-2019
Product:
Fiat Panda
Rating:
Customer Comment:
Service rating : What lovely people, from the first to the last they have been honest, down to earth people, willing to answer all and any question I had. Love my new car but feels better to have got it from a dealership that actually cares.
Product : Has a lovely growly engine in low gears and is...
Service rating : What lovely people, from the first to the last they have been honest, down to earth people, willing to answer all and any question I had. Love my new car but feels better to have got it from a dealership that actually cares.
Product : Has a lovely growly engine in low gears and is easy to manoeuvre. Great height too for a better road view. I have heated seats so never better on a cold day.
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Our Response:
No Comment
No Comment
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22-Nov-2019
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : The service and the sales person was first class, the downside was that I was led to believe that I could change my vehicle early, and that a suitable car was available, once I had committed to the car the stock vehicle had been sold and I had to wait for the new car to be built and...
Service rating : The service and the sales person was first class, the downside was that I was led to believe that I could change my vehicle early, and that a suitable car was available, once I had committed to the car the stock vehicle had been sold and I had to wait for the new car to be built and delivered to the uk. this expired any benefit promised by taking an early delivery and it was approx 3 months wait .
Product : New updated Renegade is brilliant. better comfort, bigger screen and smoother ride.
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Our Response:
No Comment
No Comment
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19-Nov-2019
Product:
Audi Q3
Rating:
Customer Comment:
Service rating : Not pushy hard sell salesman, everything sorted quickly and smoothly, good to deal with
Product : Excellent would buy from them again
Service rating : Not pushy hard sell salesman, everything sorted quickly and smoothly, good to deal with
Product : Excellent would buy from them again
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Our Response:
No Comment
No Comment
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14-Nov-2019
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : No pushy selling, just answered all my questions and gave me a good deal for my old car too.
Product : Next I need a wrangler!
Service rating : No pushy selling, just answered all my questions and gave me a good deal for my old car too.
Product : Next I need a wrangler!
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Our Response:
No Comment
No Comment
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25-Oct-2019
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : I was very grateful for all the assistance I was given. Very friendly, efficient service.
Product : Great car. Economical and easy to drive
Service rating : I was very grateful for all the assistance I was given. Very friendly, efficient service.
Product : Great car. Economical and easy to drive
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Our Response:
No Comment
No Comment
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24-Oct-2019
Product:
Alfa Giulia
Rating:
Customer Comment:
Service rating : All efficient and well done. Thank you for that. I have nothing negative to write.
Product : My new Giulia car is fantastic and a great joy to own. It makes driving a real pleasure. There is just a small problem that's easily solved. The car feels superbly built. I am very pleased with...
Service rating : All efficient and well done. Thank you for that. I have nothing negative to write.
Product : My new Giulia car is fantastic and a great joy to own. It makes driving a real pleasure. There is just a small problem that's easily solved. The car feels superbly built. I am very pleased with this car..
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Our Response:
No Comment
No Comment
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09-Oct-2019
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Polite and accommodating and listened to what I wanted.
Product : Runs really well good fuel consumption
Service rating : Polite and accommodating and listened to what I wanted.
Product : Runs really well good fuel consumption
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Our Response:
No Comment
No Comment
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09-Oct-2019
Product:
Alfa Giulietta
Rating:
Customer Comment:
Service rating : We were always dealt with in a courteous & friendly manner. Also appointments & timings were honoured. The whole process, from start to finish, went very smoothly.
Product : Stylish, engaging to drive & fast. With my previios Giuliettas I have enjoyed good reliability so would expect...
Service rating : We were always dealt with in a courteous & friendly manner. Also appointments & timings were honoured. The whole process, from start to finish, went very smoothly.
Product : Stylish, engaging to drive & fast. With my previios Giuliettas I have enjoyed good reliability so would expect the same here. Certainly seems well put together.
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Our Response:
No Comment
No Comment
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09-Oct-2019
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : The Sales Person, Adele, was really friendly and helpful. Adele was knowledgeable and gave good practical advice; she was enthusiastic; she wasn't pushy and gave us space to talk between ourselves.

I left the showroom with a car that I love and didn't expect to be able to...
Service rating : The Sales Person, Adele, was really friendly and helpful. Adele was knowledgeable and gave good practical advice; she was enthusiastic; she wasn't pushy and gave us space to talk between ourselves.

I left the showroom with a car that I love and didn't expect to be able to buy! This was the third car I have purchased from Jordans and I would happily return next time I need a new car.

I would recommend Jordans (and Adele) to friends or family without reservation.
Product : It's a lovely car; stylish and practical. It's spacious and comfortable on the inside and looks great on the outside.

It drives smoothly, has great visibility and has lots of useful gadgets.
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Our Response:
No Comment
No Comment
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Showing reviews 1 to 20 of 43

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