Independent Customer Feedback

94% of our customers would rate our service good or excellent.

4.7

Showing reviews 1 to 20 of 284

Date Product Score Customer Comment Our Response
26-Jan-2018
Product:
Ford Fiesta
Rating:
Customer Comment:
Service rating : Friendly, professional attitude of salesman (Craig), with good explanation of products available. Very pleased with the second hand car purchase we made. Would recommend them and likely to use again
Product : Ecokinetic 1.6.
Economical with fuel, good road handling and...
Service rating : Friendly, professional attitude of salesman (Craig), with good explanation of products available. Very pleased with the second hand car purchase we made. Would recommend them and likely to use again
Product : Ecokinetic 1.6.
Economical with fuel, good road handling and acceleration, clear visibility
Read More
Our Response:
No Comment
No Comment
Read More
26-Jan-2018
Product:
Toyota GT86 D-45
Rating:
Customer Comment:
Service rating : Found the car spec etc that I wanted and have always searched for the right car, distance no object. Mark provided me with all the detailed information and accurate assessemnt of the car over the phone and I purchased the car unseen, A risk, but I was confident in the answers to...
Service rating : Found the car spec etc that I wanted and have always searched for the right car, distance no object. Mark provided me with all the detailed information and accurate assessemnt of the car over the phone and I purchased the car unseen, A risk, but I was confident in the answers to questions asked that this was likley to be as described. Helpful honest and friendly service received throughout the process as buying or selling should be. Living in Bedfordshire I also had the car delivered,which was carried out with care by Ray on the back of a transporter not driven down, all arranged by Mark at the delaership for me. Car arrived as described and we're delighted with our purchase and the service received.
I would use them again.
Product : Fantastic car to drive, Extremely impressed with its driving involvement. Great fun !
Read More
Our Response:
No Comment
No Comment
Read More
25-Jan-2018
Product:
Fiat Panda Pop
Rating:
Customer Comment:
Service rating : Great value car and excellent communication and service.
Product : Great drive and value for money.
Service rating : Great value car and excellent communication and service.
Product : Great drive and value for money.
Read More
Our Response:
No Comment
No Comment
Read More
11-Jan-2018
Product:
Ford Mondeo
Rating:
Customer Comment:
Service rating : Brill
Product : Goodn not pushing u to buy
Service rating : Brill
Product : Goodn not pushing u to buy
Read More
Our Response:
No Comment
No Comment
Read More
11-Jan-2018
Product:
Fiat Panda
Rating:
Customer Comment:
I Spoke to Mike in the afternoon. He described the condition of the car with out the heavy sales pitch. I then traveled to Hull the next morning to find the car exactly as described. Mike had the car already prepared and all the paperwork ready.I was on my way back to London with the new car in less...
I Spoke to Mike in the afternoon. He described the condition of the car with out the heavy sales pitch. I then traveled to Hull the next morning to find the car exactly as described. Mike had the car already prepared and all the paperwork ready.I was on my way back to London with the new car in less than a Hour.
Best car salesman I’ve ever dealt with
Read More
Our Response:
Thank you very much for your recent feedback. I am really pleased to read your comments about your experience at our showroom.  Thank you for choosing Jordans and I really hope you enjoy your new car. Thanks, James
Thank you very much for your recent feedback. I am really pleased to read your comments about your experience at our showroom.  Thank you for choosing Jordans and I really hope you enjoy your new car. Thanks, James
Read More
11-Jan-2018
Product:
Citroen C3 Picasso
Rating:
Customer Comment:
Amazing experience Craig sorted me a car over the phone I lost mine in the Liverpool fire on New Year’s Eve he was honest up front and as I lived a fair distance away , delivered the car in 3 days from buying directly to my door.. The car was immaculate exactly how he described it. All paperwork was...
Amazing experience Craig sorted me a car over the phone I lost mine in the Liverpool fire on New Year’s Eve he was honest up front and as I lived a fair distance away , delivered the car in 3 days from buying directly to my door.. The car was immaculate exactly how he described it. All paperwork was sorted . The guys that drove it up were also lovely . Very Very impressed , stress free and best car buying experience I’ve ever had Thank you ..
Read More
Our Response:
No Comment
No Comment
Read More
11-Jan-2018
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Great service
Craig is very help full
Product : Great service
Craig is very helpful
Service rating : Great service
Craig is very help full
Product : Great service
Craig is very helpful
Read More
Our Response:
No Comment
No Comment
Read More
07-Jan-2018
Product:
Mini Cooper Graphile
Rating:
Customer Comment:
Service rating : Jay who sold us the car was friendly and made us feel at ease. There was no sales jargon and no hard sell. I received a phone call from Jay a few weeks after purchase as promised and the car was booked in for new wiper blades and a small window issue. The service team were again...
Service rating : Jay who sold us the car was friendly and made us feel at ease. There was no sales jargon and no hard sell. I received a phone call from Jay a few weeks after purchase as promised and the car was booked in for new wiper blades and a small window issue. The service team were again friendly and helpful. I have already recommended Jordan, Witham, Hull.
Product : Great car, very pleased with purchase.
Read More
Our Response:
Thank you for your recent review and for choosing Jordans to buy your new car. We really appreciate your feedback and custom. Kind Regards, James
Thank you for your recent review and for choosing Jordans to buy your new car. We really appreciate your feedback and custom. Kind Regards, James
Read More
05-Jan-2018
Product:
Nissan Qashqai
Rating:
Customer Comment:
Service rating : I have been very disappointed with the aftercare offered by Jordans. they were quick to take my money for the purchase & keen to sell me the add on's but as soon as I have had an issue they hide under a bush & don't respond. The car was dispatched to me without the screen wash...
Service rating : I have been very disappointed with the aftercare offered by Jordans. they were quick to take my money for the purchase & keen to sell me the add on's but as soon as I have had an issue they hide under a bush & don't respond. The car was dispatched to me without the screen wash working so they clearly didn't do the correct pre delivery inspection? I contacted Craig Oldfield within a day of receiving the vehicle was advised to take it to a local garage which cost me £60 to have the fault fixed. Craig requested I send the bill to him that was back on 30th November its now 2nd Jan 2018!!! but every time I contact him he fobs me off saying he is waiting to speak to a Director - is the place that big he can't speak to anybody?
Product : I have pleased with the car & the service I received through the actual purchase process.
Read More
Our Response:
Good Afternoon Sir. Thank you for your feedback and I am sorry to read your comments. I have passed them on to the general manager and he is looking in to them. I hope to be able to come back to you tomorrow with an update. Again, please accept my apologies for any inconvenience caused. Kind...
Good Afternoon Sir. Thank you for your feedback and I am sorry to read your comments. I have passed them on to the general manager and he is looking in to them. I hope to be able to come back to you tomorrow with an update. Again, please accept my apologies for any inconvenience caused. Kind Regards, James
Read More
13-Dec-2017
Product:
Honda CR-VESI
Rating:
Customer Comment:
Service rating : Friendly helpful salesman who was not overbearing. Made arrangements to view a car, I was given the keys to the vehicle and was given all the time I needed to look the vehicle over without being pestered or badgered.
Product : Love the car really pleased
Service rating : Friendly helpful salesman who was not overbearing. Made arrangements to view a car, I was given the keys to the vehicle and was given all the time I needed to look the vehicle over without being pestered or badgered.
Product : Love the car really pleased
Read More
Our Response:
Thank you for taking the time to leave a review about your recent experience at our showroom. I'm pleased to hear you were happy with the service you received and hope you enjoy your new car. Have a great Christmas. Regards, James
Thank you for taking the time to leave a review about your recent experience at our showroom. I'm pleased to hear you were happy with the service you received and hope you enjoy your new car. Have a great Christmas. Regards, James
Read More
04-Dec-2017
Product:
Vauxhall Mokka
Rating:
Customer Comment:
Service rating : I cannot praise Jordan's enough.Having not bought a car for a while I went to the showroom with a bit of trepidation but craig the salesman soon put my mind at ease.He had the car ready for a test drive and was very knowledgeable and friendly and made me feel at ease.He was very...
Service rating : I cannot praise Jordan's enough.Having not bought a car for a while I went to the showroom with a bit of trepidation but craig the salesman soon put my mind at ease.He had the car ready for a test drive and was very knowledgeable and friendly and made me feel at ease.He was very helpful and sorted all of the details out for me making it a really good experience.Thanks Jordan's and especially thanks Craig.I will recommend you to friends and relatives.
Product : The car is perfect for my wife and I.It was given to us in a clean and really tidy state.Drives and performs great and is really comfortable.All in all a smashing buy.
Read More
Our Response:
Thank you for the kind feedback. I passed this on to Craig and the team who were delighted to read your comments. Thank you for choosing Jordans to buy your new car. I hope you enjoy it. Have a great Christmas and New Year. Thanks, James
Thank you for the kind feedback. I passed this on to Craig and the team who were delighted to read your comments. Thank you for choosing Jordans to buy your new car. I hope you enjoy it. Have a great Christmas and New Year. Thanks, James
Read More
30-Nov-2017
Product:
Jeep Cherokee
Rating:
Customer Comment:
Service rating : Because I found no fault in any aspect of their service the list of positives is endless
Product : I am delighted with my Jeep, and it doesn't look like any of the other SUV's, which all look like each other
Service rating : Because I found no fault in any aspect of their service the list of positives is endless
Product : I am delighted with my Jeep, and it doesn't look like any of the other SUV's, which all look like each other
Read More
Our Response:
Service rating : Thank you for your recent feedback and custom. I'm delighted to read your comments and hope you continue to enjoy your new Jeep. Kind Regards, James


Product : We agree it's a great looking SUV. Enjoy. 
Service rating : Thank you for your recent feedback and custom. I'm delighted to read your comments and hope you continue to enjoy your new Jeep. Kind Regards, James


Product : We agree it's a great looking SUV. Enjoy. 
Read More
16-Nov-2017
Product:
Toyota Rav 4X T-R D-4D
Rating:
Customer Comment:
Service rating : Broke all my rules but did the deal without seeing or driving the car.
Mike was very reassuring and adaptable as i couldn't get down to see the car.
Fair part ex price and rav was as described and delivered as promised.
Great sevice and experience.
Product : Seat a...
Service rating : Broke all my rules but did the deal without seeing or driving the car.
Mike was very reassuring and adaptable as i couldn't get down to see the car.
Fair part ex price and rav was as described and delivered as promised.
Great sevice and experience.
Product : Seat a bit uncomfy and clutch pedal is high.
Changed all headlight bulbs as they were truly awful compared to my 10 year old golf.
Had to get all 4 wheels alligned as car pulled to the left.
Super smooth engine ,feels really well built.
Read More
Our Response:
No Comment
No Comment
Read More
15-Nov-2017
Product:
Abarth 595
Rating:
Customer Comment:
Easy transaction. Very friendly and helpful.
Easy transaction. Very friendly and helpful.
Read More
Our Response:
No Comment
No Comment
Read More
16-Oct-2017
Product:
Fiat 500 Lounge
Rating:
Customer Comment:
Service rating : I was not impressed with the service at all, felt it was all somewhat blaise and rushed from the showroom on pick up day. If you have a lot of cars due to be collected on any one day then I suggest an appointment system would be advantageous to customers. No time spent explaining...
Service rating : I was not impressed with the service at all, felt it was all somewhat blaise and rushed from the showroom on pick up day. If you have a lot of cars due to be collected on any one day then I suggest an appointment system would be advantageous to customers. No time spent explaining intracacies e.g. how to work the petrol cap would have been helpful, 7 men tried to help me before we finally got it open and locked again, mega embarrassing. Should we purchase another Fiat we will go to York.
Product : I do like the car, it goes well and holds the road really well.
Read More
Our Response:
Good Afternoon. Thank you for your feedback. I have passed your comments on to the dealership manager so they can look in to the points your raise further. They will be contacting you directly once they have managed to speak to the relevant people who dealt with your handover.  I do hope you...
Good Afternoon. Thank you for your feedback. I have passed your comments on to the dealership manager so they can look in to the points your raise further. They will be contacting you directly once they have managed to speak to the relevant people who dealt with your handover.  I do hope you continue to enjoy your new car and please feel free to contact one of our team should you have any questions about your car in the meantime. Kind Regards, James
Read More
06-Oct-2017
Product:
Jeep cherokee
Rating:
Customer Comment:
Service rating : I have rated one star because your app won't let me give none. A £55000 new car is delivered to me without completing a pre delivery inspection. There are issues with the stop/start device. The radio has no security code and is unusable. When supplied with a code which I had to put in...
Service rating : I have rated one star because your app won't let me give none. A £55000 new car is delivered to me without completing a pre delivery inspection. There are issues with the stop/start device. The radio has no security code and is unusable. When supplied with a code which I had to put in myself the sat nav does not work.
No one EVER phones you back even though they promise to do so.
Product : My 6th brand new grand Cherokee pretty sure this will be my last. Certainly from this dealership
Read More
Our Response:
Good Afternoon Sir,  Thank you for your feedback. I am very sorry to read your comments. I have sent these on to the relevant managers and will ask them to look in to your feedback asap. Kind Regards, James
Good Afternoon Sir,  Thank you for your feedback. I am very sorry to read your comments. I have sent these on to the relevant managers and will ask them to look in to your feedback asap. Kind Regards, James
Read More
05-Oct-2017
Product:
Jeep Cherokee ltd
Rating:
Customer Comment:
car was late
car was late
Read More
Our Response:
No Comment
No Comment
Read More
24-Sep-2017
Product:
Abarth 595
Rating:
Customer Comment:
Service rating : From the onset, Craig understood exactly what I wanted and made me feel like a highly valued customer. His extensive Abarth knowledge and understanding of my preferences meant he went the extra mile to ensure that I was entirely satisfied with my purchase. Faultless service and...
Service rating : From the onset, Craig understood exactly what I wanted and made me feel like a highly valued customer. His extensive Abarth knowledge and understanding of my preferences meant he went the extra mile to ensure that I was entirely satisfied with my purchase. Faultless service and aftercare: I couldn't be happier, so thank you!
Product : I absolutely love everything about this car!
Read More
Our Response:
No Comment
No Comment
Read More
09-Sep-2017
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Definitely recommend Jordans.
Product : The Fiat 500 convertible is wonderful
Service rating : Definitely recommend Jordans.
Product : The Fiat 500 convertible is wonderful
Read More
Our Response:
No Comment
No Comment
Read More
09-Sep-2017
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Very good customer service, no pushy salesmen.
Product : So far so good except I cannot get the u-connect system to recognise my voice!
Service rating : Very good customer service, no pushy salesmen.
Product : So far so good except I cannot get the u-connect system to recognise my voice!
Read More
Our Response:
No Comment
No Comment
Read More

Showing reviews 1 to 20 of 284

INDEPENDENT CUSTOMER REVIEWS

Got Any Questions? Call 01482 409929

or let us call you back...

Hull Motor Trade Partnership
Feefo Reviews