Independent Customer Feedback

92% of our customers would rate our service good or excellent.

4.6

Showing reviews 1 to 20 of 53

Date Product Score Customer Comment Our Response
14-Oct-2018
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : yes I would recommend and consider using again
Product : very comfortable car for driving long a long distance
Service rating : yes I would recommend and consider using again
Product : very comfortable car for driving long a long distance
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Our Response:
No Comment
No Comment
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24-Sep-2018
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : Adele and Jordan's have been so helpful throughout the whole procedure of buying my new vehicle - no pressure and good and quick communication throughout. In the past the dealers have been obviously concerned with their quarterly figures more than my wishes, so it has been a...
Service rating : Adele and Jordan's have been so helpful throughout the whole procedure of buying my new vehicle - no pressure and good and quick communication throughout. In the past the dealers have been obviously concerned with their quarterly figures more than my wishes, so it has been a pleasure doing business with them and i am really pleased with my new jeep compass.
Product : A really good small suv which meets all of our family's needs.
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Our Response:
Hi Cecilia.

Thanks for the fantastic review. I'm really pleased to read your comments and I'll let Adele know just how happy you are. I would like to thank you for your custom and hope we can be of service again one day in the future. Enjoy your new Jeep Compass!

Kind regards,
Luke
Hi Cecilia.

Thanks for the fantastic review. I'm really pleased to read your comments and I'll let Adele know just how happy you are. I would like to thank you for your custom and hope we can be of service again one day in the future. Enjoy your new Jeep Compass!

Kind regards,
Luke
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24-Sep-2018
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : Mark the salesman was really helpful and pleasant, he madethe whole experiemce very easy
Product : Love it! Looks amazing and drives really well
Service rating : Mark the salesman was really helpful and pleasant, he madethe whole experiemce very easy
Product : Love it! Looks amazing and drives really well
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Our Response:
Thanks for the feedback, Nicole! Pleased everything ran smoothly. Enjoy your new Jeep.
Thanks for the feedback, Nicole! Pleased everything ran smoothly. Enjoy your new Jeep.
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24-Sep-2018
Product:
Citroen C4
Rating:
Customer Comment:
Service rating : excellent service, very nice lady Adele !

thanks, for the purchase
Product : happy with purchase, easy negations. Polite and helpful staff
Service rating : excellent service, very nice lady Adele !

thanks, for the purchase
Product : happy with purchase, easy negations. Polite and helpful staff
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Our Response:
No Comment
No Comment
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03-Sep-2018
Product:
Kia Picanto
Rating:
Customer Comment:
Service rating : My wife a nd I where treated with the up most of respect whilst visting your premisis .
We found Alan to be most helpful at all times.
He is a credit to the company, please pass on our thanks to him.
Product : Having had the car for 2 weeks my wife and I find it ok.
Service rating : My wife a nd I where treated with the up most of respect whilst visting your premisis .
We found Alan to be most helpful at all times.
He is a credit to the company, please pass on our thanks to him.
Product : Having had the car for 2 weeks my wife and I find it ok.
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Our Response:
No Comment
No Comment
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13-Aug-2018
Product:
Fiat Panda
Rating:
Customer Comment:
Efficient exchange of vehicles,
Efficient exchange of vehicles,
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Our Response:
No Comment
No Comment
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06-Aug-2018
Product:
Fiat 500 Pop
Rating:
Customer Comment:
Service rating : Service was just okay nothing to shout about
Product : Nice car low mileage good bodywork drives well
Service rating : Service was just okay nothing to shout about
Product : Nice car low mileage good bodywork drives well
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Our Response:
No Comment
No Comment
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06-Aug-2018
Product:
Fiat 124 Spider
Rating:
Customer Comment:
Service rating : Test driving and buying my new car was so easy and a real pleasure. Nothing was too much trouble for Adele and we shared lots of smiles and laughter along the way. I thoroughly recommend Jordans.
Product : Wonderful, I love my new car, it's a dream to drive and such fun.
Service rating : Test driving and buying my new car was so easy and a real pleasure. Nothing was too much trouble for Adele and we shared lots of smiles and laughter along the way. I thoroughly recommend Jordans.
Product : Wonderful, I love my new car, it's a dream to drive and such fun.
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Our Response:
No Comment
No Comment
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04-Aug-2018
Product:
Nissan Qashqai
Rating:
Customer Comment:
Service rating : felt very comfortable buying the car ,the service was just what we wanted we did not feel under pressure at any time and the salesman was very friendly
Product : very happy with our purchase
we came out with what we wanted
what we did not know he was very clear...
Service rating : felt very comfortable buying the car ,the service was just what we wanted we did not feel under pressure at any time and the salesman was very friendly
Product : very happy with our purchase
we came out with what we wanted
what we did not know he was very clear in explaning things to us
and up to now happy with the car and we hope the follow up care is as good
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Our Response:
No Comment
No Comment
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09-Jul-2018
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : Service very good, salesperson excellent. Used car but a AC problem sorted quickly and efficiently, would have preferred it to have been checked and repaired before delivery, especially with the current heatwave!
Product : Had to make a return journey the day after purchase +...
Service rating : Service very good, salesperson excellent. Used car but a AC problem sorted quickly and efficiently, would have preferred it to have been checked and repaired before delivery, especially with the current heatwave!
Product : Had to make a return journey the day after purchase + wait for the repair to be done.
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Our Response:
No Comment
No Comment
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09-Jul-2018
Product:
Mercedes
Rating:
Customer Comment:
Service rating : very friendly and did not stalk me like a hungry lion after a gazelle, very professional and approachable and have a great maintenance team delivering great quality cars, would use them again and recommend them with out a second thought
Product : quality very good just my god...
Service rating : very friendly and did not stalk me like a hungry lion after a gazelle, very professional and approachable and have a great maintenance team delivering great quality cars, would use them again and recommend them with out a second thought
Product : quality very good just my god wish i found this car years ago, love Mercedes
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Our Response:
No Comment
No Comment
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19-Jun-2018
Product:
Toyota Auris Tr
Rating:
Customer Comment:
Service rating : Very hospitable; answered all the questions I had; quick and easy process
Product : I took it for a quick test drive and was happy enough to take it away straight away
Service rating : Very hospitable; answered all the questions I had; quick and easy process
Product : I took it for a quick test drive and was happy enough to take it away straight away
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Our Response:
No Comment
No Comment
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13-Jun-2018
Product:
Fiat 124 Spider
Rating:
Customer Comment:
Service rating : Ok service not great response to email complained about some condition issues on car which I probably should’ve noticed before I took car but in sit in car and drive off environment and getting new car was distracted by the moment. Overall was a reasonable car dealership deal and...
Service rating : Ok service not great response to email complained about some condition issues on car which I probably should’ve noticed before I took car but in sit in car and drive off environment and getting new car was distracted by the moment. Overall was a reasonable car dealership deal and service which will always have its issues as is hereditary to the trade
Product : Nice car getting lots of attention was what I was looking for and has good range of toys
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Our Response:
No Comment
No Comment
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13-Jun-2018
Product:
Audi A3 Sport TDI
Rating:
Customer Comment:
Service rating : Good service . No pressure from sales person
Product : Good service. price was ok
Service rating : Good service . No pressure from sales person
Product : Good service. price was ok
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Our Response:
No Comment
No Comment
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13-Jun-2018
Product:
Fiat 500 Lounge
Rating:
Customer Comment:
Service rating : Personal, friendly service . Adele was a pleasure to buy from. She made us feel at ease , answered all our questions and made the whole experience easy !
Product : Early days but very pleased with 'Lola'
Service rating : Personal, friendly service . Adele was a pleasure to buy from. She made us feel at ease , answered all our questions and made the whole experience easy !
Product : Early days but very pleased with 'Lola'
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Our Response:
No Comment
No Comment
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13-Jun-2018
Product:
Alfa Romeo Giulietta
Rating:
Customer Comment:
Service rating : Very good service. I travelled by train from Manchester to collect a car and Craig the sales executive offered to collect me at the station which was really helpful.
Product : Easy process and pleased with the car
Service rating : Very good service. I travelled by train from Manchester to collect a car and Craig the sales executive offered to collect me at the station which was really helpful.
Product : Easy process and pleased with the car
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Our Response:
No Comment
No Comment
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05-Jun-2018
Product:
BMW 120
Rating:
Customer Comment:
Service rating : Craig very pleasant helpful and polite throughout transaction...
Kept upto speed through sale
Product : Pleasant transaction bit of pain with mileage as last goo put wrong mileage in resulting in delay in process but got there in end
Service rating : Craig very pleasant helpful and polite throughout transaction...
Kept upto speed through sale
Product : Pleasant transaction bit of pain with mileage as last goo put wrong mileage in resulting in delay in process but got there in end
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Our Response:
No Comment
No Comment
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20-May-2018
Product:
Fiat 500 Lounge
Rating:
Customer Comment:
I felt like all they wanted was to sell a car i didn't feel the customer service was very good at all. I felt rushed into making a decision and was not even shown my car before i bought it or shown around it when i picked it up. I didn't have a good experience buying my car this time.
I felt like all they wanted was to sell a car i didn't feel the customer service was very good at all. I felt rushed into making a decision and was not even shown my car before i bought it or shown around it when i picked it up. I didn't have a good experience buying my car this time.
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Our Response:
Good morning.

I'm really sorry to learn of your recent experience, we pride ourselves on excellent customer service so it's disappointing hear that we have not delivered on this occasion. We would like the opportunity to give you a proper demonstration of the controls in your new car, we'd also...
Good morning.

I'm really sorry to learn of your recent experience, we pride ourselves on excellent customer service so it's disappointing hear that we have not delivered on this occasion. We would like the opportunity to give you a proper demonstration of the controls in your new car, we'd also like to give you a complimentary valet as well. If you could give Ben Hakes sales manager a call on 01482 488351 he will be happy to assist.

Kind regards,
Luke
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19-May-2018
Product:
Abarth 124 Spider
Rating:
Customer Comment:
Service rating : Craig was very good and explained everything really well.
Everything was made easy and the whole team was very good.
Even delivered the car to my house.
Product : I am very pleased. The car has been great fun.
Service rating : Craig was very good and explained everything really well.
Everything was made easy and the whole team was very good.
Even delivered the car to my house.
Product : I am very pleased. The car has been great fun.
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Our Response:
No Comment
No Comment
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18-May-2018
Product:
Fiat 500 CS
Rating:
Customer Comment:
Saw a car at this site,made a phone call,very helpful,made a reservation,viewed the car at my earliest opportunity,liked what I saw,made the purchase & drove the car away,as easy as that.Just waiting for my documents to come thru,that Jordans dealt with on my behalf.
Saw a car at this site,made a phone call,very helpful,made a reservation,viewed the car at my earliest opportunity,liked what I saw,made the purchase & drove the car away,as easy as that.Just waiting for my documents to come thru,that Jordans dealt with on my behalf.
Read More
Our Response:
No Comment
No Comment
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Showing reviews 1 to 20 of 53

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