Independent Customer Feedback

93% of our customers would rate our service good or excellent.

4.65

Showing reviews 1 to 20 of 54

Date Product Score Customer Comment Our Response
19-Nov-2018
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : I have been disabled following an accident since 2000 and during the years I have benefited from having a car. During those years I have had many different cars and gone to many different garages, but never, have I had the supreme service given to me at Jordans Cars.

The...
Service rating : I have been disabled following an accident since 2000 and during the years I have benefited from having a car. During those years I have had many different cars and gone to many different garages, but never, have I had the supreme service given to me at Jordans Cars.

The young lady, Adele, who looked after me from the beginning, to the end, of my purchase was exceptional in her knowledge and help, the caring and professional way she attended to all aspects of choosing and purchasing my car was second to none. It was a pleasure to come to your showroom and be looked after by Adele.

My car is lovely and I have recommended Jordans to everyone I know, Thank you so much for such special service, Mrs Eileen Davison.
Product : 'Simply Great' choice and serrvice
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Our Response:
No Comment
No Comment
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19-Nov-2018
Product:
Toyota Yaris
Rating:
Customer Comment:
Service rating : Very good service. Bought a quality car from them at a good price
Product : Excellent car to drive and low road tax
Service rating : Very good service. Bought a quality car from them at a good price
Product : Excellent car to drive and low road tax
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Our Response:
No Comment
No Comment
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12-Nov-2018
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : BEWARE..I was talked into taking out a 2 year PCP on a Jeep Renegade (great car, hence the 1 star) in August 2018. I was told that there would be enough equity in this vehicle in 2 years time to put down on another new car. Due to this, at the sales teams suggestion, I placed a...
Service rating : BEWARE..I was talked into taking out a 2 year PCP on a Jeep Renegade (great car, hence the 1 star) in August 2018. I was told that there would be enough equity in this vehicle in 2 years time to put down on another new car. Due to this, at the sales teams suggestion, I placed a larger deposit on the Jeep. 2 years later, I was told that I was in negative equity.. I was devastated and requested my deposit back. Jordans denied saying to me, and refused my request (although they did give me an interest refund). They also stopped talking to me, and got their legal team to send letters, which I initially found very intimidating. I am now waiting to hear from the Financial Ombudsman.
Make sure everything you are told is in writing/tape recorded, as I received very little paperwork at the time of purchase. Do not trust what you are told verbally.
Also, if you buy a car from Jordans you cannot leave a review on their site unless they register your details with Feefo. Make sure this happens.
Product : the Jeep is lovely, but the purchase was spoilt by our dispute 2 years later
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Our Response:
No Comment
No Comment
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03-Nov-2018
Product:
Jeep Compass
Rating:
Customer Comment:
From the moment my Wife and I walked into your showroom we were treated with respect and understanding of our needs. Adele went out of her way to help us choose the right car but also made the experience a good one with no stress
From the moment my Wife and I walked into your showroom we were treated with respect and understanding of our needs. Adele went out of her way to help us choose the right car but also made the experience a good one with no stress
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Our Response:
No Comment
No Comment
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03-Nov-2018
Product:
Nissan Juke
Rating:
Customer Comment:
Still waiting for the spare key rang twice another guy did finally ring us back and said Mark was on holiday hopefully he will ring back today and get it sorted
Still waiting for the spare key rang twice another guy did finally ring us back and said Mark was on holiday hopefully he will ring back today and get it sorted
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Our Response:
No Comment
No Comment
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02-Nov-2018
Product:
Fiat 500 Collezione
Rating:
Customer Comment:
Service rating : Craig the salesperson went above and beyond to find us the right car so quickly and the deal was right for us
Product : A great car, this is our 5th 500 and we can’t praise them highly enough
Service rating : Craig the salesperson went above and beyond to find us the right car so quickly and the deal was right for us
Product : A great car, this is our 5th 500 and we can’t praise them highly enough
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Our Response:
No Comment
No Comment
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14-Oct-2018
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : yes I would recommend and consider using again
Product : very comfortable car for driving long a long distance
Service rating : yes I would recommend and consider using again
Product : very comfortable car for driving long a long distance
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Our Response:
No Comment
No Comment
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24-Sep-2018
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : Adele and Jordan's have been so helpful throughout the whole procedure of buying my new vehicle - no pressure and good and quick communication throughout. In the past the dealers have been obviously concerned with their quarterly figures more than my wishes, so it has been a...
Service rating : Adele and Jordan's have been so helpful throughout the whole procedure of buying my new vehicle - no pressure and good and quick communication throughout. In the past the dealers have been obviously concerned with their quarterly figures more than my wishes, so it has been a pleasure doing business with them and i am really pleased with my new jeep compass.
Product : A really good small suv which meets all of our family's needs.
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Our Response:
Hi Cecilia.

Thanks for the fantastic review. I'm really pleased to read your comments and I'll let Adele know just how happy you are. I would like to thank you for your custom and hope we can be of service again one day in the future. Enjoy your new Jeep Compass!

Kind regards,
Luke
Hi Cecilia.

Thanks for the fantastic review. I'm really pleased to read your comments and I'll let Adele know just how happy you are. I would like to thank you for your custom and hope we can be of service again one day in the future. Enjoy your new Jeep Compass!

Kind regards,
Luke
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24-Sep-2018
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : Mark the salesman was really helpful and pleasant, he madethe whole experiemce very easy
Product : Love it! Looks amazing and drives really well
Service rating : Mark the salesman was really helpful and pleasant, he madethe whole experiemce very easy
Product : Love it! Looks amazing and drives really well
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Our Response:
Thanks for the feedback, Nicole! Pleased everything ran smoothly. Enjoy your new Jeep.
Thanks for the feedback, Nicole! Pleased everything ran smoothly. Enjoy your new Jeep.
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24-Sep-2018
Product:
Citroen C4
Rating:
Customer Comment:
Service rating : excellent service, very nice lady Adele !

thanks, for the purchase
Product : happy with purchase, easy negations. Polite and helpful staff
Service rating : excellent service, very nice lady Adele !

thanks, for the purchase
Product : happy with purchase, easy negations. Polite and helpful staff
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Our Response:
No Comment
No Comment
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03-Sep-2018
Product:
Kia Picanto
Rating:
Customer Comment:
Service rating : My wife a nd I where treated with the up most of respect whilst visting your premisis .
We found Alan to be most helpful at all times.
He is a credit to the company, please pass on our thanks to him.
Product : Having had the car for 2 weeks my wife and I find it ok.
Service rating : My wife a nd I where treated with the up most of respect whilst visting your premisis .
We found Alan to be most helpful at all times.
He is a credit to the company, please pass on our thanks to him.
Product : Having had the car for 2 weeks my wife and I find it ok.
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Our Response:
No Comment
No Comment
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13-Aug-2018
Product:
Fiat Panda
Rating:
Customer Comment:
Efficient exchange of vehicles,
Efficient exchange of vehicles,
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Our Response:
No Comment
No Comment
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06-Aug-2018
Product:
Fiat 500 Pop
Rating:
Customer Comment:
Service rating : Service was just okay nothing to shout about
Product : Nice car low mileage good bodywork drives well
Service rating : Service was just okay nothing to shout about
Product : Nice car low mileage good bodywork drives well
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Our Response:
No Comment
No Comment
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06-Aug-2018
Product:
Fiat 124 Spider
Rating:
Customer Comment:
Service rating : Test driving and buying my new car was so easy and a real pleasure. Nothing was too much trouble for Adele and we shared lots of smiles and laughter along the way. I thoroughly recommend Jordans.
Product : Wonderful, I love my new car, it's a dream to drive and such fun.
Service rating : Test driving and buying my new car was so easy and a real pleasure. Nothing was too much trouble for Adele and we shared lots of smiles and laughter along the way. I thoroughly recommend Jordans.
Product : Wonderful, I love my new car, it's a dream to drive and such fun.
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Our Response:
No Comment
No Comment
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04-Aug-2018
Product:
Nissan Qashqai
Rating:
Customer Comment:
Service rating : felt very comfortable buying the car ,the service was just what we wanted we did not feel under pressure at any time and the salesman was very friendly
Product : very happy with our purchase
we came out with what we wanted
what we did not know he was very clear...
Service rating : felt very comfortable buying the car ,the service was just what we wanted we did not feel under pressure at any time and the salesman was very friendly
Product : very happy with our purchase
we came out with what we wanted
what we did not know he was very clear in explaning things to us
and up to now happy with the car and we hope the follow up care is as good
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Our Response:
No Comment
No Comment
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09-Jul-2018
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : Service very good, salesperson excellent. Used car but a AC problem sorted quickly and efficiently, would have preferred it to have been checked and repaired before delivery, especially with the current heatwave!
Product : Had to make a return journey the day after purchase +...
Service rating : Service very good, salesperson excellent. Used car but a AC problem sorted quickly and efficiently, would have preferred it to have been checked and repaired before delivery, especially with the current heatwave!
Product : Had to make a return journey the day after purchase + wait for the repair to be done.
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Our Response:
No Comment
No Comment
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09-Jul-2018
Product:
Mercedes
Rating:
Customer Comment:
Service rating : very friendly and did not stalk me like a hungry lion after a gazelle, very professional and approachable and have a great maintenance team delivering great quality cars, would use them again and recommend them with out a second thought
Product : quality very good just my god...
Service rating : very friendly and did not stalk me like a hungry lion after a gazelle, very professional and approachable and have a great maintenance team delivering great quality cars, would use them again and recommend them with out a second thought
Product : quality very good just my god wish i found this car years ago, love Mercedes
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Our Response:
No Comment
No Comment
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19-Jun-2018
Product:
Toyota Auris Tr
Rating:
Customer Comment:
Service rating : Very hospitable; answered all the questions I had; quick and easy process
Product : I took it for a quick test drive and was happy enough to take it away straight away
Service rating : Very hospitable; answered all the questions I had; quick and easy process
Product : I took it for a quick test drive and was happy enough to take it away straight away
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Our Response:
No Comment
No Comment
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13-Jun-2018
Product:
Fiat 124 Spider
Rating:
Customer Comment:
Service rating : Ok service not great response to email complained about some condition issues on car which I probably should’ve noticed before I took car but in sit in car and drive off environment and getting new car was distracted by the moment. Overall was a reasonable car dealership deal and...
Service rating : Ok service not great response to email complained about some condition issues on car which I probably should’ve noticed before I took car but in sit in car and drive off environment and getting new car was distracted by the moment. Overall was a reasonable car dealership deal and service which will always have its issues as is hereditary to the trade
Product : Nice car getting lots of attention was what I was looking for and has good range of toys
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Our Response:
No Comment
No Comment
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13-Jun-2018
Product:
Audi A3 Sport TDI
Rating:
Customer Comment:
Service rating : Good service . No pressure from sales person
Product : Good service. price was ok
Service rating : Good service . No pressure from sales person
Product : Good service. price was ok
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Our Response:
No Comment
No Comment
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Showing reviews 1 to 20 of 54

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