Independent Customer Feedback

97% of our customers would rate our service good or excellent.

4.85

Showing reviews 1 to 20 of 31

Date Product Score Customer Comment
01-Apr-2021
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : From the first phonecall to picking up the vehicle Jordans were very organised and efficient and kept me up to date with the buying process. Everything went very smoothly given the unusual situation at this time, I couldn't be happier how everything went.
Product : This is my 2nd...
Service rating : From the first phonecall to picking up the vehicle Jordans were very organised and efficient and kept me up to date with the buying process. Everything went very smoothly given the unusual situation at this time, I couldn't be happier how everything went.
Product : This is my 2nd Renegade as we were very happy with the last one and it was time for a new one, we went for the Limited this time with extra features .
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01-Apr-2021
Product:
Fiat Tipo
Rating:
Customer Comment:
Service rating : The service was the best, I could not of asked for more. They were efficient and the customer service was very good, they did look after me.
Product : Very please with my purchase
Service rating : The service was the best, I could not of asked for more. They were efficient and the customer service was very good, they did look after me.
Product : Very please with my purchase
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04-Mar-2021
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : The Compass Trailhawk was delivered as promised to Devon in a no hassle deal and at a price I couldn’t resist.
Product : The car is everything I expected, no other small suv comes close to the off road ability the Trailhawk has.
Service rating : The Compass Trailhawk was delivered as promised to Devon in a no hassle deal and at a price I couldn’t resist.
Product : The car is everything I expected, no other small suv comes close to the off road ability the Trailhawk has.
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17-Feb-2021
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : I would rate it lowwer but I can't. No call back, no acknowledgement of payment. Covid test kit found in car when picked up and still waiting for my second key.
Product : Love the car, drives and handles well
Service rating : I would rate it lowwer but I can't. No call back, no acknowledgement of payment. Covid test kit found in car when picked up and still waiting for my second key.
Product : Love the car, drives and handles well
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16-Feb-2021
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : The vehicle had been parked up for a while and within a couple of days a sensor fault developed and low battery warnings on the key fobs. Ideally these should have been checked before I picked up the vehicle as it then stayed in the garage for 10 days while a replacement sensor was...
Service rating : The vehicle had been parked up for a while and within a couple of days a sensor fault developed and low battery warnings on the key fobs. Ideally these should have been checked before I picked up the vehicle as it then stayed in the garage for 10 days while a replacement sensor was sourced. Having said that I was given a courtesy car
Product : Love the vehicle now everything is in working order
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05-Jan-2021
Product:
fiat 500
Rating:
Customer Comment:
Service rating : From start to finish both Louise and Ben were excellent. We were carefully looked after and got a good value deal for the car I really wanted. Thanks very much for everything and I wouldn’t hesitate in a recommendation. First class.
Product : Great car that suits my needs.
Service rating : From start to finish both Louise and Ben were excellent. We were carefully looked after and got a good value deal for the car I really wanted. Thanks very much for everything and I wouldn’t hesitate in a recommendation. First class.
Product : Great car that suits my needs.
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05-Jan-2021
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : Excellent service , lovely staff . I felt safe within the show room and all staff were helpful answered all my questions,I would definitely recommend them to others
Product : Living my vehicle , all my family want to drive it . It's a fabulous comfy ride that meets all my disability needs...
Service rating : Excellent service , lovely staff . I felt safe within the show room and all staff were helpful answered all my questions,I would definitely recommend them to others
Product : Living my vehicle , all my family want to drive it . It's a fabulous comfy ride that meets all my disability needs as well as being stylish and lovely to drive
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05-Jan-2021
Product:
Jeep Cherokee
Rating:
Customer Comment:
Service rating : Transaction was done professionally in these times we are all experiencing but I did not really get the chance to properly inspect the car or even a test drive
I like what I bought but I must say the alloy wheels are where in a very poor state and had been touched up very...
Service rating : Transaction was done professionally in these times we are all experiencing but I did not really get the chance to properly inspect the car or even a test drive
I like what I bought but I must say the alloy wheels are where in a very poor state and had been touched up very poorly which I find is not very professional and should never leave your garage in this way they could of been reconditioned at least apart from this I am very happy with the car
Product : Apart from the state of the alloy wheels I am very happy with my car and
The help in buying and transaction in these very difficult times we are all going through
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07-Nov-2020
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : Great service from start to finish
Product : Love the car, so happy, great deal
Service rating : Great service from start to finish
Product : Love the car, so happy, great deal
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05-Nov-2020
Product:
Abarth 124
Rating:
Customer Comment:
Highly recommended
Highly recommended
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05-Nov-2020
Product:
Suzuki Vitara
Rating:
Customer Comment:
Service rating : Given the restrictions imposed by Covid, communications were excellent, both during demonstration and test drive, and the sales process itself. We were trading in our car in part exchange, and felt that the price offered (and agreed) was extremely fair. The post-purchase follow-up...
Service rating : Given the restrictions imposed by Covid, communications were excellent, both during demonstration and test drive, and the sales process itself. We were trading in our car in part exchange, and felt that the price offered (and agreed) was extremely fair. The post-purchase follow-up call to check everything was in order was most welcome. The only slight problem (and this was down to Covid precautions not allowing for a full run-through of everything) was that when I finally came to fill the car up last week, I had no idea how to release the petrol cap to get the nozzle into the tank!
Product : I haven't tried it in really wintry conditions yet (obviously) but it coped very well with the vile weather when I drove it home from Hull. It seems to have plenty of power (more than I expected) and handles well. It requires rather more space to turn round than I am used to, but that isn't a particular issue. It is a comfortable ride - somewhere between my extremely comfortable Mercedes estate, and the spine-rearranging ride of the SLK sports car (exciting, but not for any great length of time!). Very good reversing camera, rather over-enthusiastic distance warning indicators, perhaps. Probably a good thing, though, rather than a criticism.
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05-Nov-2020
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : excellent communication and safe measures in place when visiting
Product : vehicle exceeded expectation
Service rating : excellent communication and safe measures in place when visiting
Product : vehicle exceeded expectation
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24-Oct-2020
Product:
Jeep Renegade
Rating:
Customer Comment:
Service rating : Louise At the Hull branch was great, none of the team were pushy and kept us informed throughout the process. They made buying a car very easy and straightforward.
Product : The we bought was used it was in great condition and lovely and clean. It was missing a spare key but...
Service rating : Louise At the Hull branch was great, none of the team were pushy and kept us informed throughout the process. They made buying a car very easy and straightforward.
Product : The we bought was used it was in great condition and lovely and clean. It was missing a spare key but Louise has arranged for a spare one to be organised.
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17-Oct-2020
Product:
Alfa Giulia
Rating:
Customer Comment:
Service rating : Teresa was very good at managing the negotiation and was quick to respond to queries
Product : The car hadn’t been prepared well and needed pushing parts of interior trim were missing
Service rating : Teresa was very good at managing the negotiation and was quick to respond to queries
Product : The car hadn’t been prepared well and needed pushing parts of interior trim were missing
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17-Oct-2020
Product:
Alfa Stelvio
Rating:
Customer Comment:
Service rating : Highly recommended. Answered all my questions about the car I was interested in on the phone and sent me a video to look around it as I live 140 miles away. Teresa was friendly and professional and I didn’t feel any pressure.
Product : I bought a three year old Alfa Romeo Stelvio...
Service rating : Highly recommended. Answered all my questions about the car I was interested in on the phone and sent me a video to look around it as I live 140 miles away. Teresa was friendly and professional and I didn’t feel any pressure.
Product : I bought a three year old Alfa Romeo Stelvio and am thrilled with my purchase. It drives beautifully and puts a smile on my face every day!
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15-Oct-2020
Product:
Fiat 500
Rating:
Customer Comment:
Service rating : Excellent service as always. Highly recommend
Product : Love the colour and the hybrid drives perfect
Service rating : Excellent service as always. Highly recommend
Product : Love the colour and the hybrid drives perfect
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02-Oct-2020
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : Mark was very helpful with the car I bought told me what I needed to know. Very polite and friendly.
Product : Jeep compass longitude is brilliant car
Service rating : Mark was very helpful with the car I bought told me what I needed to know. Very polite and friendly.
Product : Jeep compass longitude is brilliant car
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01-Oct-2020
Product:
Jeep Compass
Rating:
Customer Comment:
Service rating : Teresa was the most loveliest and most helpful salesperson we have ever come across. Nothing was too much trouble, brilliant with the kids and so friendly and relatable.
Product : Love love love our new car
Service rating : Teresa was the most loveliest and most helpful salesperson we have ever come across. Nothing was too much trouble, brilliant with the kids and so friendly and relatable.
Product : Love love love our new car
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01-Oct-2020
Product:
Alfa Romeo Stelvio
Rating:
Customer Comment:
Service rating : Happy with the deal and the excellent communication throughout the process.
Thanks to Both Ben and Teresa.
Product : Never previously considered an Alfa but this one really caught my attention. Not disappointed at all.
Service rating : Happy with the deal and the excellent communication throughout the process.
Thanks to Both Ben and Teresa.
Product : Never previously considered an Alfa but this one really caught my attention. Not disappointed at all.
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01-Oct-2020
Product:
Alfa Giulietta
Rating:
Customer Comment:
Service rating : Mark a member of Jordans sales team had an understanding of my Situation and needs . He provided a quick response and solution .
I would always recommend Jordans
Product : A nice car with a responsive drive experience , but has some dash board squeaks and rust on the...
Service rating : Mark a member of Jordans sales team had an understanding of my Situation and needs . He provided a quick response and solution .
I would always recommend Jordans
Product : A nice car with a responsive drive experience , but has some dash board squeaks and rust on the wheel bolts .Odd for a 1 year old car .
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Showing reviews 1 to 20 of 31

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