Independent Customer Feedback

Efficient exchange of vehicles,

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Service rating : Service was just okay nothing to shout about
Product : Nice car low mileage good bodywork drives well

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Service rating : Test driving and buying my new car was so easy and a real pleasure. Nothing was too much trouble for Adele and we shared lots of smiles and laughter along the way. I thoroughly recommend Jordans.
Product : Wonderful, I love my new car, it's a dream to drive and such fun.

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Service rating : felt very comfortable buying the car ,the service was just what we wanted we did not feel under pressure at any time and the salesman was very friendly
Product : very happy with our purchase
we came out with what we wanted
what we did not know he was very clear in explaning things to us
and up to now happy with the car and we hope the follow up care is as good

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Service rating : Service very good, salesperson excellent. Used car but a AC problem sorted quickly and efficiently, would have preferred it to have been checked and repaired before delivery, especially with the current heatwave!
Product : Had to make a return journey the day after purchase + wait for the repair to be done.

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Service rating : very friendly and did not stalk me like a hungry lion after a gazelle, very professional and approachable and have a great maintenance team delivering great quality cars, would use them again and recommend them with out a second thought
Product : quality very good just my god wish i found this car years ago, love Mercedes

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Service rating : Very hospitable; answered all the questions I had; quick and easy process
Product : I took it for a quick test drive and was happy enough to take it away straight away

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Service rating : Ok service not great response to email complained about some condition issues on car which I probably should’ve noticed before I took car but in sit in car and drive off environment and getting new car was distracted by the moment. Overall was a reasonable car dealership deal and service which will always have its issues as is hereditary to the trade
Product : Nice car getting lots of attention was what I was looking for and has good range of toys

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Service rating : Good service . No pressure from sales person
Product : Good service. price was ok

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Service rating : Personal, friendly service . Adele was a pleasure to buy from. She made us feel at ease , answered all our questions and made the whole experience easy !
Product : Early days but very pleased with 'Lola'

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Service rating : Very good service. I travelled by train from Manchester to collect a car and Craig the sales executive offered to collect me at the station which was really helpful.
Product : Easy process and pleased with the car

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Service rating : Craig very pleasant helpful and polite throughout transaction...
Kept upto speed through sale
Product : Pleasant transaction bit of pain with mileage as last goo put wrong mileage in resulting in delay in process but got there in end

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I felt like all they wanted was to sell a car i didn't feel the customer service was very good at all. I felt rushed into making a decision and was not even shown my car before i bought it or shown around it when i picked it up. I didn't have a good experience buying my car this time.

Good morning.

I'm really sorry to learn of your recent experience, we pride ourselves on excellent customer service so it's disappointing hear that we have not delivered on this occasion. We would like the opportunity to give you a proper demonstration of the controls in your new car, we'd also like to give you a complimentary valet as well. If you could give Ben Hakes sales manager a call on 01482 488351 he will be happy to assist.

Kind regards,
Luke

Service rating : Craig was very good and explained everything really well.
Everything was made easy and the whole team was very good.
Even delivered the car to my house.
Product : I am very pleased. The car has been great fun.

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Saw a car at this site,made a phone call,very helpful,made a reservation,viewed the car at my earliest opportunity,liked what I saw,made the purchase & drove the car away,as easy as that.Just waiting for my documents to come thru,that Jordans dealt with on my behalf.

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Service rating : Great customer service
Product : My third one and wouldn't change any time soon

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Service rating : By selling cars that are fit to drive
Product : Until it started to go wrong it was fine. But then to have 2 faults which caused delay after delay. I did not want that car back. So ended up having to pay more for another car. This has been the worst experience we have had with Jordan fiat dealers and we have bought quite a few cars from fiat Jordan but will think twice before going back to Jordan fiat

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Excellent service from start to finish. Would definitely recommend

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Service rating : They understand the customers requirements, they have staff continuity and keep in touch over the years, the buying process is made as simply as possible.
Product : Car exactly meets our requirements. Previous models have given reliable economical serivce.

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Service rating : A smooth, easy purchase from a professional and courteous team
Product : Love the car; perfect for what I need. All features were well explained and I was very pleased that the Sales Manager (Peter Turner) set things up for me before I left (radio, hands free kit etc) - I have nothing but praise the team at Jordans on their customer service and I will recommend and use them again.

Thank you very much for taking the time to leave your feedback and thank you for choosing Jordans to buy your new car. We really appreciate your business. Kind Regards, James